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5 Solving Problems
This chapter helps you identify and solve problems that might occur while you are using the
system.

Resetting the System

To do this: Press:
Soft boot reset, which clears system memory and reloads the operating system. <Ctrl+Alt+Del>
Clear system memory, restart POST, and reload the operating system. Reset button
Cold boot reset. Turn the system powe r off and then on. This clears system memory,
restarts POST, reloads the operati ng system, and halts power to all peripherals.
Power off/on

Initial System Startup

Problems that occur at initial system startup are usually caused by incorrect installation or
configuration. Hardware failure is a less frequent cause.
Checklist
q Are the power supplies turned on? Check the switches on the back of the chassis.
q Are all cables correctly connected and secured?
q Are the processors fully seated in their slots on the server board?
q Are all add-in PCI boards fully seated in their slots on the server board?
q Are all jumper settings on the server board correct?
q Are all jumper and switch settings on add-in boards and peripheral devices correct? To check
these settings, refer to the manufacturer’s documentation that comes with them. If applicable,
ensure that there are no conflicts—for example, two add-in boards sharing the same interrupt.
q Are all DIMMs installed correctly?
q Are all peripheral devices installed correctly?
q If the system has a hard disk drive, is it properly formatted or configured?
q Are all device drivers properly installed?
q Are the configuration settings made in BIOS Setup correct?
q Is the operating system properly loaded? Refer to the operating system documentation.
q Did you press the system power on/off switch on the front panel to turn the server on (power on
light should be lit)?
q Is the system power cord properly connected to the system and plugged into a
NEMA 5-15R outlet for 100-120 V∼ or a NEMA 6-15R outlet for 200-240 V∼?
q Is AC power available at the wall outlet?
q Are all integrated components from the tested components lists? Check the tested memory, and
chassis lists, as well as the supported hardware and operating system list on the Intel Customer
Support website.