Chapter 4 – FAQs

 

Chapter

4 FAQs

 

 

Following is a list of common questions and answers that are presented to WalkAbout’s telephone support technicians. If you don’t see an answer to your question here, please contact Technical Support at 888- 872-1100 and one of our Representatives will be able to help you.

What options are available for loading software into the Hammerhead RT?

USB Floppy Drive

USB CD-ROM

Local Area Network

Direct Cable Connection

How do I install drivers for peripheral devices sold by WalkAbout?

Device drivers for peripherals that WalkAbout distributes reside on the Hammerhead where they can be installed as needed.

Contact Technical Support for assistance on any of these installations at 888-872-1100.

How do I install drivers for peripheral devices not sold by WalkAbout?

Device drivers for peripherals not distributed by WalkAbout will require loading via one of the options listed above.

Contact WalkAbout Technical Support at 888-872-1100 for loading device drivers for any variety of peripheral that may need to be installed.

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Chapter 4 – FAQs

How do I activate the “Screen Keyboard”?

If you are using Windows XP Tablet PC, click the Input Panel button on the task bar. The Tablet PC Input Panel opens.

If you are using MS Pen services: From the Windows desktop, navigate through the Start Menu to the Program group named “Pen Services”. Click on the icon for the screen keyboard in this group.

If you are using My-T-Pen: From the Windows desktop, navigate through the Start Menu to the Program group named “My-T-Pen”. Click on the icon for “My-T-Pen” in this group.

How can Hand Writer Recognition be disabled?

For XP Tablet PC Edition, the handwriting recognition cannot be disabled.

For MS Pen services, open the control panel applet for Hand Writer Settings. There is an option located under the Personal tab that will allow the user to set the time delay for “Switch from Ink to Text Selection”. Set this adjustment to the extreme left (0.0 seconds) to disable Hand Writer Recognition.

For Calligrapher, the handwriting recognition is only active when the calligrapher program is running.

How can I perform CTRL ALT DEL without a keyboard?

To get to the Windows Login Screen, you can depress the on/off switch twice (with a ½ second delay between pressings) for a CTRL ALT DEL function.

What do I do if the unit locks up or freezes while under Windows?

In the event that Windows locks up and you lose control of screen activity, you can depress the on/off switch twice for a CTRL ALT DEL function or hold the side power button for a period of 4-5 seconds to force a “hardware shutdown”.

How do I clean the champ connector on the back of the Hammerhead?

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Intel WalkAbout Computer manual How do I activate the Screen Keyboard?, How can Hand Writer Recognition be disabled?