Inter-Tel 8560, 8660 Outside Calls

GETTING STARTED

21

Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide

Outside Calls

With outside calls, you can talk to people who aren’t members of your phone system.

When you make an outside call, however, you must dial any area codes or long dis-

tance digits that your telephone company requires.

Placing Outside Calls

To place an outside call:

1. With or without the handset lifted, press or the OUTGOING menu

button.

2. Dial the desired number.

NOTE: If you see a request for an account code and hear a single beep, you must

dial an account code before you can place your call (see page 65).

Depending on how your system is programmed, you may be able to use one of the

following methods to select an outgoing line, instead of pressing the OUTGOING

button:

• Dial the Outgoing Call feature code (default is 8).

• Press an unlit button, if you have one.

• Dial a Select Line Group feature code (defaults are 92001-92208 but may differ

depending on the software version).

• Dial the Automatic Route Selection (ARS) feature code (default is 92000 but

may differ depending on the software version).

To request a callback (queue on to the line) if all outgoing lines are busy when you

try to call out:

Press the QUEUE menu button when you hear busy signals and hang up. When the

line is available, your phone rings.

To cancel the queue request before your phone rings:

Press .

When dialing the number, you can press one of the following menu buttons:

• OUTSIDE DIR: Selects the speed-dial directory. (See page66.)

• STN SPEED DIAL: Selects the Station Speed-Dial feature. (See page 56.)

• SYS SPEED DIAL: Selects the System Speed-Dial feature. (See page 59.)

• REDIAL: Redials the last outside number you dialed. (See page 29.)

OUTGOING

CALL

6

Contents

Main Page 1 MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Button Functions may have been reprogrammed so that the feature buttons do not match those described in this guide. LCD Menu Buttons Message Indicator Lamp DSS/BLF and Mini-DSS IP Phone Exceptions A BOUT VOICE M WHAT YOU SEE AND HEAR 9 S OFTWARE C , Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE ADJUSTING YOUR PHONES LCD CONTRAST 14 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 17 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls Page 19 Receiving Intercom Calls Page 21 Outside Calls Placing Outside Calls 22 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 24 PLACING CONFERENCE CALLS TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Calls REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR PHONE Date, Time, Name, and Extension Number Outside Partys Name/Number USING A HEADSET 32 USING THE SPEAKER AND MICROPHONE Mute Button Group Listen Using the Speaker 33 Enhanced Speakerphone Mode 34 USING THE MESSAGE BUTTON Leaving Messages 35 Retrieving Messages ( ACCESSING YOUR MAILBOX 37 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 40 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE Page USING REMINDER MESSAGES Page Page Moving On 48 SETTING PREFERENCES Phone Configuration Changing Volume Levels Page 50 Enabling Automatic Call Answer Changing the Language Returning to Default Operation 51 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 52 Changing the Call Screening Transfer Method 53 Programming a Fax Destination Changing the Message Search Order 54 Programming Remote Messaging Page SPEED DIALING Station Speed D ial 57 Storing Station Speed-Dial Numbers 58 Programming Station Speed-Dial Numbers 59 Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS PROGRAMMING SECONDARY EXTENSION BUTTONS 65 USING ACCOUNT CODES 66 SCREENING CALLS USING THE DIRECTORIES Phone Directory 67 68 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 70 Remote Feature Access 71 REQUESTING AGENT HELP 72 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 73 Logging In and Out of ACD Hunt Groups 74 Ending an ACD Hunt Group Call Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES E XTENSION N GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I M N O P Q S T U V W VOICE MAIL FLOWCHART OTE: N