iRobot 320 26Braava 300 Series Owner’s Manual, General Troubleshooting, Problem, Likely Cause

General Troubleshooting

Problem:	Likely Cause	What To Do
Braava Cleans only	Cube not being	Make sure the Cube is turned on and placed in the area
a small area.	used	you want to clean. Check the position of the Cube for
		interference such as:
		• Cabinets, shelves or ceiling fans above the Cube.
		• Very high, uneven or black ceilings above the Cube.
		• Plasma or LCD televisions within 5 feet of Cube.
	Cleaning cloth	Remove and reapply cleaning cloth. When reapplying, follow
	application	these instructions:
		• Ensure cloth does not overlap into the middle channel of
		the removable cleaning pad
		• Ensure cloth is not bunching up, which can prevent the
		removable pad from reattaching completely to the robot.
	Problem with	Check wheel area for debris and remove or clean as needed.
	wheels or treads	Examine tire treads to make sure they are securely attached
		to the wheel. If not well attached, contact Customer Support.
Braava is not driving	Wheels slipping	Clean wheels with a cloth dampened with warm water to
properly.		remove dust and cleaning solution. Let the wheels dry before
		cleaning again.
	Cleaning cloth	Remove and reapply cleaning cloth. When reapplying, follow
	application	these instructions:
		• Ensure cloth does not overlap into the middle channel of
		the removable cleaning pad
		• Ensure cloth is not bunching up, which can prevent the
		removable pad from reattaching completely to the robot.
	Problem with	• Check wheel area for debris and remove or clean as needed.
	wheels or treads	• Examine tire treads to make sure they are securely attached
		to the wheel. If not well attached, contact Customer Support.
Braava is backing	Floor transition	Remove and reapply cleaning cloth. When reapplying, follow
up.	sensor is activated	these instructions:
		• Ensure cloth does not overlap into the middle channel of
		the removable cleaning pad
		• Ensure cloth is not bunching up, which can prevent the
		removable pad from reattaching completely to the robot.
		If flooring is uneven or has wide grout lines, place Braava on
		smoother flooring to see if problem persists.
Braava drives off	Braava is in Pause/	Braava may still be in pause/resume mode from a previous
and does not clean	Resume mode	cleaning run. Tap the power button to exit pause/resume
where I started it.		mode.
When resuming after	Robot position when	It is normal for Braava to re-clean an area while trying to find
pausing, Braava	resuming	its position.
cleans the same area.		• To help Braava find its position quickly, restart Braava
		near the Cube in the same orientation and location as the
		beginning of the cleaning cycle.
		• If Braava does not successfully find its position it will start
		a new cleaning cycle.
Braava won’t hold a	Incorrect adapter	Confirm the adapter has the same model number as noted
charge.	or battery	on the bottom of your Braava and use only an official Braava
		battery. If problem persists, contact Customer Support.
	Battery needs	Charge Braava for 12 hours using the adapter and not a
	refresh charge	Cradle, then run Braava until battery fully depletes. Repeat 3
		times to achieve expected run times.

26Braava 300 Series Owner’s Manual