21

Troubleshooting

This chapter covers potential problems and possible remedies.

21.1 Problems Starting Up the Switch

Table 68 Troubleshooting the Start-Up of Your Switch

PROBLEM

CORRECTIVE ACTION

None of the LEDs

Check the power connection and make sure the power source is turned on.

turn on when you

 

If the error persists, you may have a hardware problem. In this case, you should

turn on the switch.

 

contact your vendor.

21.2 Problems Accessing the Switch

Table 69 Troubleshooting Accessing the Switch

PROBLEM

CORRECTIVE ACTION

I cannot

The administrator username is “admin”. The default administrator password is

access the

“admin”. The username and password are case-sensitive. Make sure that you enter

web

the correct password and username using the proper casing. If you have changed the

configurator.

password and have now forgotten it, you will need to reset the switch to its factory

 

defaults. Press the RESET button on the front panel of the switch for one second and

 

the switch automatically reloads its default configuration file. The IP address of the

 

switch reverts to “192.168.1.1”.

 

Your computer’s and the switch’s IP addresses must be on the same subnet.

 

See the following section to check that pop-up windows, JavaScripts and Java

 

permissions are allowed.

 

 

21.2.1 Pop-up Windows, JavaScripts and Java Permissions

In order to use the web configurator you need to allow:

•Web browser pop-up windows from your device.

•JavaScripts (enabled by default).

•Java permissions (enabled by default).

 

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ES-1528 User’s Guide