16. Troubleshooting

Symptom

Cause

Remedy

Radio shows “DEV

Media Gateway

This only occurs the first time the

INIT”

device is initializing.

Media Gateway is powered on. Wait a

 

 

few minutes, cycle ignition off and on

 

 

then enter SAT mode.

The track forward

The seek and tune

Please see the Important

command makes

buttons have not

Configuration Process in the iPod

the tracks go

been set to the

operation section that applies to your

backwards on the

proper configuration.

specific vehicle.

iPod.

 

 

The seek and tune

The seek and tune

Please see the Important

buttons operate

buttons have not

Configuration Process in the HD Radio

backwards.

been set to the

operation section that applies to your

 

proper configuration.

specific vehicle.

When trying to test

Radio is not

Nissan radios get their ground from

operation the radio

grounded

the mounting screws. Insert the radio

does not power up.

 

back into the dash and tighten down

 

 

a bolt to provide a solid ground to the

 

 

radio.

Radio shows iPod

iPod cable is not

Verify the docking cable is connected

not connected.

connected to iPod or

to the Media Gateway and the iPod.

 

Gateway.

 

I can not correctly

The iPod firmware

Update the iPod firmware for free at

control the iPod

may be out of date.

http://www.apple.com/ipod/download.

through the radio.

 

 

 

 

 

I have updated

Sometimes the iPod

Press and hold the center click and

my iPods firmware

needs to be reset.

menu buttons for 10 seconds. This

and still have

 

will re-boot the iPod. YOU WILL NOT

control issues.

 

LOSE MUSIC on the iPod by doing

 

 

this reset.

I don’t see iPod

The radio is

Press the display button to see the

artist or song

displaying a different

correct text field.

information on the

text field.

 

screen.

 

 

I can’t use my

The iPod is in

Press the Aux/Sat button and select

iPod’s click wheel

external control

the AUX source to control the iPod

to select music.

mode. This allows

from the click wheel.

 

text to be displayed

 

 

on the radio screen

 

The Media

The HD tuner

HDRT must be connected before the

Gateway does not

was not properly

PXAMG is plugged in. Disconnect the

recognize the HD

connected when

PXAMG from the vehicle harness for

tuner (HDRT).

the PXAMG was

at least 5 minutes. Verify the 8 pin DIN

 

first connected and

HDRT cable is securely connected

 

initialized.

at both ends before reconnecting the

 

 

vehicle harness.

38

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iSimple PGHNI2 owner manual Troubleshooting, Symptom Cause Remedy

PGHNI2 specifications

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