11. Call merging and switching

11.1 Overview — what is possible?

You can choose to create a conference call using two or three of the phones to which the base is connected

—that is, a conference call between you and callers on your deskphone, softphone and mobile phone. This is

termed call merging. Here, audio from the headset’s microphone is routed to all the other phones in the confer- ence and audio from any one phone is routed to the headset’s speaker and to the other phones.

Also, a merged call (or any active call for that matter) can be put on audio-holdat any time. This means that audio from that phone is no longer routed to the headset; the audio link between the phone and the headset is broken. The call is unmerged. You can later choose to re-establish the audio link; the call is then merged again and joins the currently active call(s).

You can switch your headset’s audio between a call that is on audio-hold and one that is active (in the foreground on the Jabra base touchscreen) — for example between a held call on your deskphone and a current call on your mobile phone. This is termed call switching.

Note: Putting an active call on audio-hold is NOT the same as putting a call on hold in the usual (telephony) sense of the term. You put a call on audio-hold on the Jabra base, breaking the audio link between the phone that has the call and the headset. The call’s audio is disconnected internally in the Jabra base.

In the telephony sense of the term, you put an active call on hold in the phone system; here the audio link remains open. This is a function of the telephone system.

11.2 call merging

You can merge calls as described in this section.

Consider the figures below:

1.You have an active call on your softphone. A desk phone and mobile phone are also connected to the Jabra base.

Figure 75: You have a single active

Figure 76: There is an incoming call

call.

on your desk phone.

2.While you are on call, another phone (in this case your desk phone) starts ringing. This situation is termed a call collision. See also the section “Managing Call Collision”.

You can now choose either to accept or reject the incoming call.

You touch the green handset icon and accept the call.

Jabra PRO 9460, Jabra PRO 9460 Duo, Jabra PRO 9465 Duo and Jabra PRO 9470 User manual

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Jabra 9460 user manual Call merging and switching, Overview what is possible?
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9460 specifications

The Jabra 9460 is a high-performance headset designed for professionals who require superior audio quality and advanced communication features. This versatile device combines the advantages of a traditional desk phone and modern wireless technology, making it a popular choice for office environments and remote work settings.

One of the standout features of the Jabra 9460 is its innovative DECT technology, which provides a reliable wireless connection with a range of up to 150 meters. This allows users to move freely around the office while staying connected to their calls. With its long battery life, typically lasting up to 12 hours of talk time, users can rely on the headset for an entire workday without needing to recharge.

The Jabra 9460 is equipped with a Noise Blackout™ technology that ensures crystal-clear audio by eliminating background noise. This feature is essential for professionals who work in bustling environments or need to focus on their conversations without distractions. The headset also includes a high-definition audio experience, supporting wideband sound for natural voice clarity and enhanced sound performance.

Flexibility is another key characteristic of the Jabra 9460. The headset can be worn in multiple styles, including over-the-ear and on-the-head configurations. This adaptability ensures comfort for long periods of use, catering to individual preferences. Furthermore, the device includes a flexible microphone boom that can be adjusted for optimal positioning, enhancing voice pickup and clarity.

The Jabra 9460 is compatible with various communication platforms, including Microsoft Teams, Skype for Business, and other VoIP solutions. With one-touch call control buttons, users can easily manage calls, mute, or adjust volume without disruption. The integration with softphones and other communication tools streamlines workflows, improving productivity.

In addition to its impressive technical features, the Jabra 9460 boasts a sleek and professional design. Its lightweight construction ensures comfort, while the intuitive controls make it user-friendly.

Overall, the Jabra 9460 combines cutting-edge technology with user-centric design, making it an ideal choice for professionals seeking reliability, superior audio quality, and flexibility in a headset. Its combination of features addresses the demands of modern work environments, enhancing communication and collaboration among teams.
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