Jenoptik 10.0Z3 manual Getting Help, Camera Information Computer Information, USA and Canada China

APPENDIX

GETTING HELP

You can get help from the troubleshooting section, FAQ or Customer Support on our website.

Troubleshooting Section in this User’s Guide

Please refer to the Troubleshooting section first, as it contains some of the most common problems that users encounter.

Website FAQ

Please visit our website at www.jenoptik-camera.com to view the Frequently Asked Questions (FAQ).

Website Customer Support

If the problem you are encountering is not listed in the FAQ section, please send us an email through our web site by clicking on Contact Us.

If you have questions concerning the operation of the camera or software installation, please have the following information ready before you contact us:

Camera Information:	Computer Information:
Name of camera model:	Operation System:
Camera Serial Number:	Computer Maker and Model:
	Exact Error Message Received:

For ArcSoft Technical Support on Photo Editing Software, please contact:

In the USA and Canada	China
ArcSoft, Inc.	ArcSoft Beijing Co., Ltd.
46601 Fremont Blvd.	No. 6 South Capital Gym Road
Fremont, CA 94538	Beijing New Century Hotel Office
Tel: (510) 440-9901	Building, #1060
Fax: (510) 440-1270	Beijing 100044, China
E-mail: support@arcsoft.com	Tel: 8610-6849-1368
	Fax: 8610-6849-1367
	E-Mail:tech@arcsoft.com.cn

Japan	Europe
ArcSoft Japan	Unit 14, Shannon Industrial Estate
9F, 1-21-9, Higashi-Gotanda,	Shannon, Co. Clare, Ireland
Shinagawa-ku,	Tel: +353 (0) 61-702087
Tokyo 141-0022, Japan	Fax: +353 (0) 61-702001
Tel: +81-3-5795-1392	E-Mail: europe@arcsoft.com
Fax: +81-3-5795-1397
E-Mail: support@arcsoft.jp

Taiwan	Latin America (local call only)
ArcSoft Inc. Taiwan Branch	Tel (Brazil): 00817-200-0709
Tel: +886 (0) 2-2506-9355	Tel (Chile): 800-202-797
Fax: +886 (0) 2-2506-8922	E-Mail: latinsupport@arcsoftsupport.com
E-Mail: support@arcsoft.com.tw

47