Getting Help, USA and Canada China, Japan Europe | Jenoptik 10.0Z3

APPENDIX

GETTING HELP

You can get help from the troubleshooting section, FAQ or Customer Support on our website.

Troubleshooting Section in this User’s Guide

Please refer to the Troubleshooting section first, as it contains some of the most common problems that users encounter.

Website FAQ

Please visit our website at www.jenoptik-camera.com to view the Frequently Asked Questions (FAQ).

Website Customer Support

If the problem you are encountering is not listed in the FAQ section, please send us an email through our web site by clicking on Contact Us.

If you have questions concerning the operation of the camera or software installation, please have the following information ready before you contact us:

Camera Information:	Computer Information:
Name of camera model:	Operation System:
Camera Serial Number:	Computer Maker and Model:
	Exact Error Message Received:

For ArcSoft Technical Support on Photo Editing Software, please contact:

In the USA and Canada	China
ArcSoft, Inc.	ArcSoft Beijing Co., Ltd.
46601 Fremont Blvd.	No. 6 South Capital Gym Road
Fremont, CA 94538	Beijing New Century Hotel Office
Tel: (510) 440-9901	Building, #1060
Fax: (510) 440-1270	Beijing 100044, China
E-mail: support@arcsoft.com	Tel: 8610-6849-1368
	Fax: 8610-6849-1367
	E-Mail:tech@arcsoft.com.cn

Japan	Europe
ArcSoft Japan	Unit 14, Shannon Industrial Estate
9F, 1-21-9, Higashi-Gotanda,	Shannon, Co. Clare, Ireland
Shinagawa-ku,	Tel: +353 (0) 61-702087
Tokyo 141-0022, Japan	Fax: +353 (0) 61-702001
Tel: +81-3-5795-1392	E-Mail: europe@arcsoft.com
Fax: +81-3-5795-1397
E-Mail: support@arcsoft.jp

Taiwan	Latin America (local call only)
ArcSoft Inc. Taiwan Branch	Tel (Brazil): 00817-200-0709
Tel: +886 (0) 2-2506-9355	Tel (Chile): 800-202-797
Fax: +886 (0) 2-2506-8922	E-Mail: latinsupport@arcsoftsupport.com
E-Mail: support@arcsoft.com.tw

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Jenoptik 10.0Z3 manual Getting Help, Camera Information Computer Information, USA and Canada China, Japan Europe

Contents

User’s Guide Table of Contents Pringting Pictures Directly Standard Accessories Getting StartedAttaching the Wrist Strap Using the Soft Case Names of PartsTop Front Bottom Back Low Battery Indicator Inserting the BatteriesInserting a Memory Card Setting the Date and Time About Camera MemoryDCF Protocol Turning the Power on and OFF Power Saving FunctionSwitching Between Record and Playback Basic Operations Using the Menus Menu Item Available Settingfor still imageMenu Item Available Setting for movie Menu Item Available Setting for playback Setup Menu Menu Item Available SettingADJ. Menu Ntsc / PAL Using the LCD Monitor LCD Screen IndicatorSwitching the Screen Display Using the Zoom Function RecordingRecording Still Images Using the Flash Using the Self-timer & BurstDisplay Option Description Using the Macro mode SEC Setting the Recording Functions Using the Scene ModeRecording Movie Clips Voices Recording Using the Program Mode Using the Aperture PriorityUsing the Shutter Priority Using the Manual mode Setting the Resolution and QualitySetting the Movie Size Setting the Stabilizer Setting the White Balance Setting the ISOSetting the Exposure Setting the Metering Setting the SharpnessSetting the Photo Effect Setting Date Stamp Using the Thumbnail PlaybackPlaying Back Images Magnifying and Trimming Still Images Playing Back Sounds Recording a Voice MemoPlaying Back a Voice Memo Deleting Files Deleting All Files Protecting Files Editing Images Rotating Still ImagesChanging the Image Size Setting Photo Effect Setting the DpofPhoto Effect Description Advance Settings Adjusting SoundsPlaying a Slide Show Copying the Files Setting Auto Review Setting the Power SaveSetting the Language Resetting the File Numbers Setting the TV OUT Setting USB PortFile Naming Choosing a Startup Image Resetting to Default Settings Connecting the Camera to a TVMaking Connections Formatting the Memory Connecting the Camera to a PC Using the Card ReaderConnecting the Camera to a Computer with a USB Cable Printing Pictures by Using SD Card Printing Pictures by Using a USB CablePringting Pictures Directly Software Installationfor Windows Users Using the Installer Splash ScreenSystem Requirements Installing Your Camera Driver Step Installing Xvid Codec Select restart your computer Step Click Next Step Click Install Installing Windows Media Player Click Finish Step Read the License Agreement, then click I Accpet Step File Exit Click Next Step Installing Adobe Acrobat Reader Optional Recomposing data ... status bar appear Step Click Finish Using Arcsoft Photoimpression for Windows Users Installing Software for MAC Users For Mac OS 9 UsersFor Mac OS X Users Troubleshooting Problem Cause SolutionAppendix Specifications Getting Help Camera Information Computer InformationUSA and Canada China Japan Europe Safety Tips and Maintenance Precautions for the camera Precautions for batteries Precautions for SD Memory Cards Regulatory Information Information