TROUBLESHOOTING GUIDE

If you experience difficulties in the use of this product, please check the following or call 1-800-777-5331 for Customer Service.

Symptom

Possible Cause

Solution

 

 

 

The unit does

AC cord is not plugged properly

Plug the AC cord into a wall outlet and plug the

not respond.

into a wall outlet or the connector

connector into the AC IN jack on the unit.

(no power)

is not plugged into the AC IN

 

 

jack on the back of the unit.

 

 

Wall outlet is not functioning.

Plug another device into the same out outlet to

 

 

confirm the outlet is working.

 

 

 

iPod does not

Using no/wrong iPod Adaptor.

Make sure the dock insert is properly fit for your

install properly.

 

iPod.

 

iPod does not dock properly.

Remove your iPod from the dock and check for

 

 

obstruction on the connectors in the dock and

 

 

on your iPod. Then reseat it in the dock.

 

 

 

iPod does not

iPod is not installed properly.

Remove your iPod from the dock and check for

respond to the

 

obstruction on the connectors in the dock and

system.

 

on your iPod. Then reseat it on the dock.

 

Your iPod is locked up.

Please make sure your iPod is working properly

 

 

before docking into the unit. Please refer to

 

 

your iPod manual for info on resetting the iPod.

 

 

 

iPod does not

iPod is not installed properly.

Remove your iPod from the dock and check for

charge up.

 

obstruction on the connectors in the dock and

 

 

on your iPod. Then reseat it in the dock.

 

iPod is locked up/ frozen.

Please make sure your iPod is working properly

 

iPod battery has problem.

before docking into the unit. Please refer to

 

 

your iPod manual for details on resetting.

 

 

 

AM band is too

The reception at the set location

Slightly rotate the AM loop antenna position for

noisy.

is poor.

the best reception.

 

 

Move the AM loop antenna away from the unit

 

 

to avoid interference.

 

 

 

FM band is too

The reception at the set location

Check that if the plug of the FM antenna wire

noisy.

is poor.

connects properly with the FM antenna terminal

 

 

at the rear of the unit.

 

 

Straighten the FM antenna wire away from the

 

 

unit and stretch out the end point of the antenna

 

 

wire into “T” shape and placed the “T” shape

 

 

antenna rear the window for better reception.

 

 

 

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Jensen JiMS-525i instruction manual Troubleshooting Guide, Symptom Possible Cause Solution