Additional information

Troubleshooting

What appears to be a malfunction may not always be serious. Please go through the following list before requesting service.

Symptom

Possible case

Remedy

 

 

 

Power does not come on.

Power plug is not inserted securely.

Plug in securely.

 

 

 

 

Too far from the unit.

More closer to the unit.

 

 

 

 

The tip of the remote unit is not pointed in

Point the infrared light- emitting window

Remote control does not work.

the right direction.

toward the remote sensor on the front panel.

 

 

Batteries are exhausted.

Replace the batteries with new ones.

 

 

 

 

 

Battery polarity is incorrect.

Take out the batteries and insert them again in

 

the correct direction.

 

 

 

 

 

The TV/VIDEO - CANCEL, CURSOR or

 

To control the unit, set the TV - DVD switch to

numeric buttons do not work.

The TV - DVD switch is not correctly set.

DVD. To control your TV, set the TV - DVD

(For XV-S402SL)

 

switch to TV.

 

 

 

 

Connection of video cable is incorrect.

Connect the cable correctly.

No picture is displayed on the

 

 

Input selection of TV is incorrect.

Select correctly.

monitor.

 

 

 

Disc is not playable.

Use a playable disc. (See page 15.)

 

 

 

No picture is displayed on the

 

 

monitor or the monitor screen is blue

Jack(s) at use is (are) not active.

Make them active. (See pages 16 and 17.)

when using the COMPONENT or

 

 

S-VIDEO output jack(s).

 

 

 

 

 

Picture is noisy.

The unit is connected to a VCR directly

Connect the unit so that the picture signal

and the copyguard function is activated.

flows directly to the TV.

 

 

 

 

No audio is reproduced.

Connection is incorrect.

Check the connections.

 

 

Input selection of amplifier is incorrect.

Select correctly.

 

 

 

 

No audio is reproduced when playing

The audio signal is not derived from the

Use the AUDIO OUT when playing back such

back a DVD disc recorded with 96 kHz,

unit's DIGITAL OUT.

discs.

linear PCM audio.

 

 

 

 

 

Sound is distorted or noise is

Disc is dirty.

Wipe the disc surface.

generated.

 

 

 

 

 

Picture does not fit the television

MONITOR TYPE is not correctly set.

Select monitor type correctly. (See page 47.)

 

 

screen.

Television is not correctly set.

Set the television correctly.

 

 

 

 

 

Microcomputer malfunction due to

Turn off the power and unplug the power

 

lightning or static electricity.

cord, then connect the power cord again.

Operation is not possible.

 

 

Moisture condensation caused by a

Turn off the power, then turn it on a few hours

 

 

sudden change of temperature or

 

later.

 

humidity.

 

 

 

 

 

Additional

information

 

 

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JVC GNT0013-014A manual Troubleshooting, Symptom Possible case Remedy