Section A: Pilot light will not light (new installation).
Isthe manual gasshut-off valve, / klTurn the manual gas shut-off valve to I
located in the supply line to the I_NO _ the onposition and follow the lighting I
water heater, in the on position? 1 "linstructions on the front of the water heater.
YES
÷
Have you bled all the air / . IWhile repeatedly depressing the igniter
from the pilot tube and ImNOml_lbutton, pushin and hold the gas control/
Igas supply line? l--Itemperature knob until the pilot islit and
. n maintains a stable flame (status light will
YES blink). It may take upto 90seconds of
pilot operation before status light blinks.
Once status light blinks, release the gas
control/temperature knob.!
spark?IStheNoigniterproducinga pYES _
",!,"
Follow the "Testing the Igniter ISet to I
[System sect on nth s manua. Ithermostat desired temperature.
Section B: Pilot light repeatedly goes out.
Check theBase-Ring Filter and I Refer to the "Maintenance of
Flame Arrestor for blockage due iL.I your Water Heater" section of this
NO . . .
to lint ordust. Areboth theAir Im NPl1manual for information on cleaning
IFilter andFlame Arrestor clean? /Ithe flame arrestor and burner.
YES
Does the flame
arrestor show signs
ofdiscoloration?
Reassemble the heater, press the thermal
switch, and attempt toreturn the heater to
service. Does the pilot remain lit?
YES YES NO
,[
ISet todesired temperature. I
,11r-
Does the diagnostic status light on the I
iIgas control valve/thermostat give I
Latwo flasherror code?
.o
Referto the "Replacing the Pilot I
egoto section C. IAssemby nstructons nthe manua. I

!

IReassemble and restore toservice. I
Shut-off the gas supply to the water heater at the I
manual gas shut-off valve, and contact Sears Service I
at 1-800-MY-HOME (1-800-469-4663).
Section C: Pilot light wilt not remain lit.
Completethis section after completing Section B.
lCheck for insufficient combustionair.IY_S
Are the combustion air supply and ventilation openings
of sufficient size? See "Combustion Air Supply and
IVentilation" section in this manual for requirements.
YES
÷
Does the return air duct for the furnace/ / 1
airhandler/air conditioner draw its air from
the same locationas thewater heater? NO
See the "Location Requirements" section
and the Combust onA r Suppy sect on.
YES
Contact aHeating and Air
Conditioning service technician
to relocate the return airduct.
The water heater's pilot can be
extinguished when the heating
or cooling system is turned on
ifthe return airduct is in the
same location.
h,. Correct size of
iNOip, openings to allow
surfcent a r.
Isthere proper I
I
drafting at the 1
drafthood? See I=N01
"Checking the Draft" l|
section inthis manual.| i

i,/---I

Check the vent system for
restrictions/obstructions and
check the vent termination
height. Refer tothe "Installation
Instructions" section ofthis
manual for specific requirements.
If you are still having difficulty keeping the pilot]
lit, Contact Sears at 1-800-4-MY-HOME I
(1-800-469-4663) to request service. J
NOTE: If you are still experiencing difficultiesafter following the steps in sections A, B, and C,please contact Sears Service at 1-800-MY-HOME(1-800-4694663).
ITHERMAL SWITCH LOCATION I
FIGURE 45.41