Kenmore 625.38818, 625.38817 Checklist ... to Help YOU Save Money, Problem Cause Correction

[i!i !! _i_!! _i_!! _i SECTION 3

CARE OF YOUR WATER SOFTENER

D. CHECKLIST ... TO HELP YOU SAVE MONEY

If your water softener fails to work, make the following easy checks. Often, you will find what's wrong your-

self and you won't have to call and wait for service. If you do not find anything wrong, while making the

checks, and your softener still does not work, call the Kenmore Water Line at 1-800-426-9345.

Note:

1.Also read ERROR CODE, page 2-1.

2.If an error code is not displayed, press and hold the SELECT button until the display changes. Then, press

the SELECT button again and hold until a flashing code appears. It must show SR25 for UltraSoft 175 or SR26

for UltraSoft 180. If any other number shows, the face plate computer is working on incorrect input and would probably be the cause of the problem. To set SR25 or SR26, press either the UP[_ or DOWN[_[I button. When the correct model code shows, press SELECT to return a flashing 12:00 AM display. Reset the present time, hard- hess numbe_, etc., pages 1-3 and 1-4.

PROBLEM

CAUSE

CORRECTION

No soft water

No salt (or salt bridged) in the storage

tank

Add salt, or break the salt

bridge (page 3-1). Press

RECHARGE button and hold for 3 seconds to start

a regeneration

(see

page

2-1).

Transformer

unplugged

at the wall

outlet,

or

Check for loss of power due to any of

these

and

power cable leads loose from the electronic

correct. With the power back

on, look at the

time

board, fuse blown, circuit breaker

popped,

or

display

and read PROGRAM

MEMORY,

page

2-1.

circuit switched

off.

Manual bypass

valve(s)

in bypass

position

Look at FIG.14

on page

4-1.

Move

the

stem

in a

single valve to service. In a 3-valve bypass, open

the inlet and outlet valves, and be sure to fully close

the bypass

valve.

Dirty, plugged

or damaged nozzle

& venturi

Take apart and clean or replace damaged

parts (see

page 3-2).

Valve drain hose plugged

or restricted

The drain hose must not have kinks, sharp bends,

or be raised too high above the softener (see page

16 in your installation manual).

Water

hard

sometimes

Hardness

number

setting

too low

Press

and

release

the

SELECT

button

until

HARDNESS shows in the display. Read the

hardness number in the display and be sure the

same grains per gallon number is shown on your

water analysis report. See page 1-4 to reset. Press

and release the SELECT button until the present

time shows in the display.

Incorrect

SR code

selected

Press and hold the SELECT button until the display

changes. Then, press the SELECT button again

and hold until a flashing code appears. Use the UP

or DOWN buttons to select the correct code for your

softener.

Using hot water when softener is regenerating Avoid using hot water during this time because the

water heater refills with hard water (see Automatic

Bypass, page 2-4).

Increase

in the grains of hardness

in your water

Ask your Sears retail store

for a new water analysis.

supply

Then make a new hardness

number

setting (page

1-4).

Brine

tank

flooded

Restricted

drain

line

Check for kinks,

bends or obstructions

(see page 16

in your installation manual).

Plugged

or dirty

nozzle & venturi

Take apart and clean or replace damaged

parts (see

page 3-2).

Valve-rotor

disc

& seals

Check

for scratches

or grooves, replace

if needed.

3-4

Problems, Questions? Call 1- 800- 426- 9345 Kenmore Water Line