Symptom | Cause | Solution | ||
Incorrect margins | • Guides in the selected tray are | • Move the guides in the tray to the proper positions | ||
| set for a different size paper |
| for the size loaded. | |
| than what is loaded in the tray. | • Set the Paper Size to match the media in the tray. | ||
| • Auto size sensing is set to off, |
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| but you loaded a different size |
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| paper in a tray. For example, |
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| you inserted A4 size paper into |
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| the selected tray but did not set |
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| the Paper Size to A4. |
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Skewed print | • Guides in the selected tray are | • Move the guides in the tray to the proper positions | ||
(Print is inappropriately | not in the correct position for |
| for the size loaded. | |
the paper size loaded in the | • | Refer to the Card Stock & Label Guide available | ||
slanted.) | ||||
tray. |
| on our Lexmark Web site at www.lexmark.com | ||
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| |||
| • You are using paper that does |
| for detailed specifications. | |
| not meet the printer | • | See Paper and specialty media specifications | |
| specifications. |
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| ||
Blank pages | • The print cartridges are | • Replace the print cartridges. | ||
| defective or empty. |
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Solid color pages | • The print cartridges are | • Replace the print cartridges. | ||
| defective. | • | Call for service. | |
| • Your printer requires servicing. |
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| ||
The paper curls | • The Type, Texture, and Weight | • Change Paper Type, Paper Texture, and Paper | ||
badly once it prints | settings are not appropriate for |
| Weight to match the paper or specialty media | |
and exits to a bin. | the type of paper or specialty |
| loaded in the printer. | |
media you are using. | • Load paper from a fresh package. | |||
| ||||
| • The paper has been stored in a | • Store paper in its original wrapper until you use it. | ||
| high humidity environment. | • | See Storing paper | |
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Solving color quality problems
This section helps answer some basic
Note: You should also read “Solving print quality problems” on page 124, which provides solutions for common print quality problems, some of which may affect the color quality of the printed output.
Frequently asked questions (FAQ) about color printing
What is RGB color?
Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature. For example, red and green light can be combined to create yellow light. Televisions and computer monitors create colors in this manner. RGB color is a method of describing colors by indicating the amount of red, green, and blue light needed to reproduce a particular color.
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