Solving printing problems
Symptom | Cause | Solution |
The operator panel | The printer self test | Turn the printer off, wait about 10 seconds, and turn the |
display is blank or | failed. | printer back on. |
displays only |
| Performing Self Test appears on the display. When the |
diamonds. |
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| test is completed, the Ready message is displayed. | |
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| If the messages do not appear, turn the printer off and call for |
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| service. |
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Jobs do not print. | The printer is not ready | Make sure Ready or Power Saver appears on the display |
| to receive data. | before sending a job to print. Press Go to return the printer to |
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| the Ready state. |
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| The specified output bin | Remove the stack of paper from the output bin, and then |
| is full. | press Go. |
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| The specified tray is | Load paper in the tray. |
| empty. | See Loading the trays for detailed instructions. |
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| You are using the wrong | • Verify that you selected the printer driver associated with |
| printer driver or are | the Lexmark C760, C762. |
| printing to a file. | • If you are using a USB port, make sure you are running |
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| Windows 98/Me, Windows 2000, Windows XP, or |
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| Windows Server 2003 and using a Windows 98/Me, |
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| Windows 2000, Windows XP, or Windows Server 2003 |
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| compatible printer driver. |
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| Your MarkNet™ print | Verify that you have properly configured the printer for |
| server is not set up | network printing. |
| properly or is not | Refer to the drivers CD or to our Lexmark Web site for |
| connected properly. | |
| information. | |
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| You are using the wrong | Make sure you are using a recommended interface cable. |
| interface cable, or the | Refer to the Setup Guide for cable specifications. |
| cable is not securely | |
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| connected. |
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Held jobs do not print. | A formatting error has | • Print the job. (Only part of the job may print.) |
| occurred. | • Delete the job. |
| The printer has | • Free up additional printer memory by scrolling through the |
| list of held jobs and deleting others you have sent to the | |
| insufficient memory. | |
| printer. | |
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| The printer has received | Delete the job. |
| invalid data. |
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Job takes longer than | The job is too complex. | Reduce the complexity of your print job by eliminating the |
expected to print. |
| number and size of fonts, the number and complexity of |
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| images, and the number of pages in the job. |
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| Page Protect is set to | Set Page Protect to Off from the Setup Menu. |
| On. | 1 Press Menu until you see Setup Menu, and then press |
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| Select. |
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| 2 Press Menu until you see Page Protect, and then press |
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| Select. |
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| 3 Press Menu until you see Off, and then press Select. |
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