Symptom

Cause

Solution

The page that jammed

Jam Recovery in the Setup Menu

Set Jam Recovery to Auto or On.

does not reprint after

is set to Off.

 

you clear the jam.

 

 

 

 

 

Blank pages feed into

An incorrect media type is loaded

Load the correct type media for your print job or

the output bin.

in the tray being printed from.

change the Paper Type on the operator panel to

 

 

match the type of media loaded.

 

 

 

Solving print quality problems

You can solve many print quality problems by replacing a supply or maintenance item that has reached the end of its intended life. Check the operator panel for a message about a printer consumable. See Determining the status of supplies for information about other ways to identify consumables that need to be replaced.

Use the following table to find solutions to print quality problems.

Symptom

Cause

Solution

Repeating defects

Either the print cartridges are

Marks occur repeatedly only in one color and

 

defective, the image transfer unit

multiple times on a page:

 

and transfer roller are defective, or

• Replace the cartridge if the defects occur every:

 

the fuser is defective.

 

– 48 mm (1.9 in.)

 

 

 

 

– 97 mm (3.8 in.)

 

 

Marks occur down the page repeatedly in all

 

 

colors:

 

 

• Replace the transfer roll if the defects occur every

 

 

60 mm (2.4 in.)

 

 

• Check the first transfer bellcranks and springs or

 

 

replace the image transfer unit if the defects occur

 

 

every 101 mm (4 in.)

 

 

• Replace the fuser if the defects occur every

 

 

148 mm (5.8 in.)

 

 

Marks occur on every third or sixth page in any

 

 

color:

 

 

Replace the image transfer unit.

Color

Color has shifted outside of the

1 Re-seat the cartridges by removing them from the

misregistration

appropriate area or has been

printer and then reinserting them.

 

superimposed over another color

2 If you still have the problem, refer to the Color

 

area.

 

Alignment section under the Utilities Menu.

 

 

 

 

See also Aligning the image transfer unit

ABCDE

 

 

ABCDE

 

 

124

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Lexmark 762 manual Solving print quality problems, 124, Repeating defects, Misregistration

762 specifications

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