Symptom | Cause | Solution | |
Toner rubs off the | • The Type setting is wrong for | • Change Paper Type to match the paper or | |
paper easily when | the type of paper or specialty | specialty media you are using. | |
you handle the | media you are using. | • Change Paper Texture from Normal to Smooth or | |
• The Texture setting is wrong for | Rough. | ||
sheets. | |||
the type of paper or specialty | • Change Paper Weight from Plain to CardStock (or | ||
| media you are using. | other appropriate weight). | |
| • The Weight setting is wrong for | • Replace the fuser. | |
| the type of paper or specialty |
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| media you are using. |
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• The fuser is worn or defective.
Gray background • The Toner Darkness setting is | • Select a different Toner Darkness setting from the |
too dark. | printer driver before sending the job to print. |
| • The print cartridges are | • Replace the print cartridges. |
ABCDE | defective. |
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ABCDE |
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ABCDE |
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Uneven print | • The print cartridges are | • Replace the print cartridges. |
density | defective. | • Replace the transfer roller. |
| • The transfer roller is worn or | • Replace the image transfer unit. |
| defective. |
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ABCDE | • The image transfer unit is worn |
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or defective. |
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ABCDE |
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ABCDE |
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Ghost Images | Toner level is low in the print | Replace the print cartridges. | |||||
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Clipped images
(Some of the print is cut off on the sides, top, or bottom of the paper.)
Guides in the selected tray are set for a different size paper than what is loaded in the tray.
Move the guides in the tray to the proper positions for the size loaded.
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