Solving option problems

Symptom

Cause

Solution

The option does not

The option is not installed

Remove the option, and then reinstall it.

operate correctly after

correctly.

 

it is installed, or it

 

 

Cables connecting the option to

Check the cable connections.

stops working.

the printer are not attached

 

 

Refer to the Setup Guide for instructions.

 

correctly.

 

 

 

 

 

 

The printer driver does not

Your printer driver may not automatically recognize

 

recognize that the option is

that an option is attached to your printer. Look at the

 

installed.

driver settings and verify that all the printer

 

 

configuration settings are correct.

 

 

 

Solving paper feed problems

Symptom

Cause

Solution

Paper frequently jams.

You are using paper that does not

Use recommended paper and other specialty media.

 

meet the printer specifications.

Refer to the Card Stock & Label Guide available on

 

 

 

 

our Lexmark Web site at www.lexmark.com for

 

 

detailed specifications.

 

 

See Clearing the entire paper path, Clearing

 

 

fuser jams, Clearing image transfer unit jams,

 

 

Clearing mailbox or output expander jams (Area

 

 

M), or Paper and specialty media specifications

 

 

for more information.

 

 

See Avoiding jams for information that can help

 

 

prevent jams from occurring.

 

 

 

 

You have loaded too much paper

Make sure the stack of paper you load does not

 

or too many envelopes.

exceed the maximum stack height indicated at the

 

 

front of the tray or on the multipurpose feeder.

 

 

See Loading the trays or Loading the

 

 

multipurpose feeder for more information.

 

 

 

 

Guides in the selected tray are not

Move the guides in the tray to the correct position.

 

set to the appropriate position for

See Loading the trays for detailed instructions.

 

the size paper loaded.

 

 

 

 

 

 

The paper has absorbed moisture

Load paper from a fresh package.

 

due to high humidity.

Store paper in its original wrapper until you load it.

 

 

 

 

See Storing paper for more information.

 

 

 

The Paper Jam

You have not cleared the entire

Clear paper from the entire paper path, open the

message remains after

paper path, or you did not open

door indicated by the operator panel message, clear

you remove the

the door specified by the message

the jam, and close the door. The printer resumes

jammed paper.

to check for jams in this area.

printing.

 

 

See Clearing image transfer unit jams, Clearing

 

 

fuser jams, Clearing the entire paper path, or

 

 

Clearing mailbox or output expander jams (Area

 

 

M) for more information.

 

 

 

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Lexmark 762 manual Solving option problems, Solving paper feed problems, 123

762 specifications

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