Before You Call

Solutions to Common Problems

Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.

OCCURRENCE

Range is not level.

Cannot move appliance

easily. Appliance must be accessible for service.

Entire range or oven does not operate.

Surface burners do not

light.

Surface burner flame burns half way around,

Surface burner flame is

orange.

Scratches or abrasions on

cooktop surface.

Metalmarks.

Brown streaks or specks.

Areas of discoloration with metallic sheen,

POSSIBLE CAUSE/SOLUTION

Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of range until the rack is level. When range is level, cooktop may appear out of alignment if countertop is not level.

Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a carpenter to correct sagging or sloping floor.

Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are square and have sufficient room for range clearance.

Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.

Contact builder or installer to make appliance accessible.

Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.

Gas line is hard-plumbed. Have a flexible C.S.A international approved metal appliance connector installed.

Make sure cord/plug is tightly into outlet.

Service wiring is not complete. Call 1-800-4-MY-HOME® (See back cover).

Electrical power outage. Check house lights to be sure. Call your local electric company for service. Surface burners can be lit manually.

Surface control knob has not been completely turned to LITE. Push in and turn the surface control knob to LITE until burner ignites and then turn the surface control knob to the desired flame size.

Burner ports are clogged. Clean burners. See "Cleaning the Burner Grates, Burner Caps and Burner Heads" under General Cleaning.

Range power is disconnected from outlet. Be sure cord is securely plugged into the outlet.

Electrical power outage.

Be sure the gas supply to the range is turned "ON".

Burner ports are clogged. With the burner off, clean ports by using a small-gauge wire or needle.

Moisture is present after cleaning. Lightly fan the flame and allow burner to operate until flame is full. Dry the burners thoroughly following instructions in the "General Care & Cleaning" section.

Dust particles in main line. Allow the burner to operate a few minutes until flame turns blue.

Salt air in coastal areas. A slightly orange flame is unavoidable.

Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not affect cooking and will become less visible with time.

Cleaning materials not recommended for ceramic-glass cooktop have been used. See "Ceramic Glass Cooktop Cleaning & Maintenance" section under General Care & Cleaning.

Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.

Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See "Ceramic Glass Cook'top Cleaning & Maintenance" section under General Care & Cleaning.

Boilovers are cooked onto surface. Use razor blade scraper to remove soil. See "Ceramic Glass Cook'top Cleaning & Maintenance" section under General Care & Cleaning.

Mineral deposits from water and food. Remove using a ceramic glass cooktop cleaning cream. Use cookware with clean, dry bottoms.

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Kenmore 790.3103, 790.3104 Occurrence, Possible CAUSE/SOLUTION, Easily. Appliance must be accessible for service, Light

790.3104, 790.3103 specifications

The Kenmore 790.3103 and 790.3104 are part of Kenmore's reliable line of freestanding gas ranges, designed specifically to blend functionality with modern kitchen aesthetics. Both models encompass several standout features that cater to the needs of home cooks ranging from novices to culinary enthusiasts.

One of the most notable characteristics of the 790 series is its convection cooking capability. This technology circulates hot air around the oven, promoting even baking and roasting results. It ensures that dishes come out perfectly cooked and browner on all sides, eliminating concerns about uneven heat distribution. The models also boast an advanced oven design with multiple rack positions, allowing for greater flexibility in cooking multiple dishes at once.

The two models feature a powerful burner system that includes a high-BTU burner, which is perfect for searing and quick boiling, along with simmer burners that provide precise control for delicate tasks like melting chocolate or preparing sauces. This versatility makes these ranges suitable for a wide range of cooking techniques, from quick weeknight meals to elaborate dinner parties.

In terms of convenience, the Kenmore 790.3103 and 790.3104 come equipped with easy-to-use controls. Their intuitive digital displays allow users to set cooking times, temperatures, and select cooking modes with just a few taps. Additionally, both models feature self-cleaning options, saving users the hassle of manual scrubbing after a busy cooking session.

Energy efficiency is another key consideration with these ranges. Both models are designed to consume less energy compared to traditional ranges, thanks to their improved insulation and optimized burner designs. This not only benefits the environment but also helps keep utility bills in check.

From a design perspective, the Kenmore 790.3103 and 790.3104 offer a sleek and modern appearance that fits seamlessly into various kitchen styles. Available in multiple finishes, including stainless steel, they add a touch of elegance and are easy to clean.

In summary, the Kenmore 790.3103 and 790.3104 combine powerful cooking technologies, user-friendly features, and an aesthetically pleasing design, making them excellent choices for any modern kitchen. These ranges are built to deliver high performance while ensuring ease of use, making them a reliable partner for any home cook.