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In addition to spam filtering you can also block certain file attachment types.
To do this:
• Select the option you require [Executable Files, Java, Perl and .bin Files,
or Media Files] Please note: When you select one of the attachment
filters, every file type within that category will be blocked. To view the
attachment types within each category, hover your cursor over the
question mark by the filter type.
• When you are happy with your selections click ‘Save Changes’
• Your new customised settings will now be applied.
• You can revert to Karoo default settings at any time by clicking on the
’Revert to Defaults’ button.
Common email problems
The most common email error messages start with 0x800CCC and are
followed by two digits – these two digits denote the actual error. The error
messages below show the most common problems and the action needed to
solve them.
Code Reason Remedy
0x800CCC0E Cannot connect
to server
- Ensure you are connected to the internet
- Check that you have the correct incoming (POP)
and outgoing (SMTP) mail servers entered in the
account settings
- The incoming mail server should be pop.karoo.
co.uk and the outgoing mail server should be
smtp.karoo.co.uk
- If these are both correct, and you can get web
pages OK, you may need to re-set
your email account
0x800CCC91
Username and/
or password is
incorrect
- Check you have entered your username
and password correctly
- If you can’t remember them, check the
inside of this booklet where you should have
recorded it