Hardware
Problems with your router
If you are experiencing problems with your router, try the following procedures.
Configure your Internet Explorer correctly for a Router.
•Open Internet Explorer and click on ‘Tools’, ‘Internet Options’ and then ‘Connections’.
•Ensure ‘Never Dial a Connection’ is selected by clicking in the radial button.
•Click ‘Apply’ and ‘OK’.
Ensuring you are not connecting via a Proxy Server.
•Open Internet Explorer and click on ‘Tools’, ‘Internet Options’ and then ‘Connections’.
•Click on ‘LAN Settings’ and
•Click ‘’OK’ again.
Ensuring your Local Area Connection is enabled.
•Go to ‘Start’, ‘Control Panel’ and then ‘Network Connections’ OR
•‘Start’, ‘Control Panel’, ‘Network’ and ‘Internet Connections’ and then ‘Network Connections’.
•Right click on the ‘Local Area Connection’ and click ‘Enable’. If you see ‘Disable’ then this means it is already turned on.
Checking your Local Area Connection is connected to your Router.
•Go to ‘Start’, ‘Control Panel’ and then ‘Network Connections’ OR
•‘Start’, ‘Control Panel’, ‘Network and Internet Connections’ and then ‘Network Connections’.
•Right click on the ‘Local Area Connection’ icon and click ‘Status’.
•Click on the ‘Support’ tab. If you have numbers in the ‘Default Gateway’ field then this means you have a successful connection to the Router.
Power Cycling your Router.
•Remove the power to your router by either switching off the power button (some routers do not have a power button) or by turning off the power supply to your router at the power socket. Allow to rest for 30 seconds and then switch it back on. Allow a couple of minutes to pass before checking the status of your Router.
Failing all of the above please contact the Karoo Technical Help Desk.
12KAROO TECHNICAL HELP DESK 01482 606 101
