AT&T 999-501-149 system manual 6Startup Problems

WARNING—NO Main Split Assigned to One or More Line Groups.

Effect on Call Management: Calls coming in on lines with no main splits assigned to them go unanswered.

Possible cause			Corrective action
You have not finished	From the Initialization screen:
assigning agent splits to	1	Press [ F1 ] to get the Configuration screen.
line groups.
	2 In the Call Flow area, find the line group(s)
		(A-D) with no main split assigned.
	3	Assign main splits as needed according to
		the instructions in “Dynamic
		Reconfiguration” in Section 5.

WARNING—One or More Line Groups has No Lines.

Effect on Call Management: Calls cannot come into a line group with no lines.

Possible cause		Corrective action
You have at least one	From the Initialization screen:
agent split assigned to at	1 Press [ F1 ] to get the Configuration screen.
least one empty line
	2 In the Call Flow area, find the line group(s)
group.
	(A-D) with no lines and at least one agent
	split.
	If you want to assign lines to an empty
	line group, you have to exit call
	management and follow the
	instructions in “Administering Lines
	and Line Groups” in Section 4.
	If you want to reassign an agent split
	from an empty line group, follow the
	instructions in “Dynamic
	Reconfiguration" in Section 5 when call
	management begins.

9-6Startup Problems