AT&T 999-501-149 system manual 40Dynamic Reconfiguration

F10 - Help

Configuration screen, except a box appears around the Call Flow area and the

function key labels change.

Bon Voyage		Travel
					AGENT SPLITS
				A g e n t						A g e n t
	S p l i t		Pos		ID		S p l i t		Pos		ID
	1 PERS	16			TOM	3 CORP		3 7			I K E
			17 CLIFF					39			TINA
		19			ERNIE			48			DIANA
		21			DEB	4 SUPPT		42			RON
		23			BOB				43 NANCY
		24			SHERM	5	-
		25			WALT	6	-
	2 CHART	27			BEN
		28			SAM
		29			NORM
		31			DI
		32			CARLA
		3 3			B J
		35			MAX

Configuration #1 - DAILY

			DAY CMSIIR2			3:59p	06/02
			LINE GROUP OPTIONS
			N u m A n s w e r F o r c e A u t o
		G r o u p L i n e s D e l a y D e l a y A C W
	A	PUBLIC		4	5 S	On	5s
	B	SPECL		3	5s	Off	1 0s
	C	CHART		6	5s	Off	5s
	D	CORP		2	5s	On	5s
				CALL	FLOW
						F l o w	A l l
		Splits		Intra	Spl	Thresh	Ring
G r p		M a i n	S e c	F l o w	1	10s	Off
A		1	3	On	2	5s	Off
B		1	3	On	3	30s	Off
C		2	4	On	4	30s	Off
D		3	-	Off	5	30s	Off
					6	30s	Off

F	Assign	F	Flow	F	S e t	F	All-Ring	F	Config
1	Splits	2	On/Off	3	Thresh	5	On/Off	7	Screen

Use the Configure Call Flow screen to set thresholds for intraflow, assign splits to line groups, and turn intraflow on or off. You can also change Ail- Ring operation from this screen. In splits that have All-Ring operation, every call rings at every agent’s voice terminal.

To reconfigure call flow or change Ail-Ring operation, press the function key for the activity you want to perform:

[ F1 ] Assign Splits. Use this function key to assign main splits and secondary splits to line groups. If you do not want to assign a secondary split, enter a hyphen instead of a split number. For more information on assigning splits, see “Administering Call Flow” in Section 4.

Prompt:	ASSIGN SPLITS:		Line Group Letter: _ Main Split #:_
	Secondary Split		#: _
Action:	1	Enter a line group letter (A through D).
	2	Enter a main split number (1 through 6).
	3	Enter a secondary split number (or a hyphen).
	4	Press [ F8 ] (labeled “Enter Data”).

[ F2 ] Flow On/Off. Use this function key to turn intraflow on or off for a particular line group. A line group’s intraflow status appears in the Intraflow column of the Call Flow area of the screen.

Prompt:	CHANGE INTRAFLOW: Line Group Letter: _
Action:	1	Enter a line group letter (A through D).
	2	Press [ F8 ] (labeled “Enter Data”). The intraflow designation
		for that line group automatically changes from Off to On or
		vice versa.

5-40Dynamic Reconfiguration