AT&T 999-501-149 system manual Programming a Voice Terminal, Basic Programming, Instructions

Programming a Voice Terminal

The MERLIN II system voice terminals come with fixed features agents can use immediately. They must also add features to their voice terminals so that they can announce their availability or unavailability for CMS calls and handle CMS calls more efficiently. Either you or the agent can assign these features to available buttons on an agent’s voice terminal by following the basic programming instructions. For more information about MERLIN II system features, see the MERLIN II System Manual.

			NOTES:
			The CMS system cannot be used with the Flexible Numbering feature.
			All agents must have on their voice terminals a button labeled
			“Available” for announcing their availability for CMS calls and a
			button labeled “ACW” that an agent can use when he or she is
			completing paperwork associated with a previous CMS call. Program
			these features on buttons with lights.
			No one in your CMS should use the Privacy, Do Not Disturb, or the
			Simultaneous Voice and Data Calls features with CMS.
BASIC PROGRAMMING	Use the following procedures for programming MERLIN II system features
INSTRUCTIONS	onto an agent’s voice terminal.
	1	Label the button(s) you want to program.
	2	Enter the programming mode in one of the following ways:
		●	For analog voice terminals, slide the T/P (Test/Program) switch on the
			left side of the voice terminal to the P (Program) position.
		●	For the digital voice terminals, dial the 3-character code # 33.
			In programming mode, both types of voice terminals ring every 5 seconds to remind
			you that you are programming and that you cannot place or receive calls.
	3	Without lifting your handset, touch the button you want to program.
	4	Dial the feature’s programming code and any other numbers required.
		See the following chart or refer to the “Quick Reference Guides” in the
		MERLIN II System Manual.
	5	If you want to program other buttons, repeat steps 3 and 4.
		If you make a mistake when dialing any of the characters, simply touch
		the button again and redial the programming code and all required
		numbers.
	6	Leave the programming mode in one of these ways:
		●	For analog voice terminals, slide the T/P switch to the center position.
		●	For digital voice terminals, dial the 3-character code # 00.

Programming a Voice Terminal 6-9