The Digital Voice Terminal

Your agents may use a 7406 digital voice terminal. The 7406 voice terminal has three columns of buttons. (See Figure 6-2.) The lower two buttons in the leftmost column are reserved for intercom calls. The top button in the leftmost column and the second button from the top in the middle column are used for line buttons in a square system or line pool buttons in a pooled system. The top button in the middle column can be used for a line, line pool, or a programmable feature.

Below the two line or line pool buttons in the middle column are the Shift button and a programmable button with the Select Ring feature preassigned on it. You can use the Shift button to program two features on any of the seven buttons without lights to the right of the dial pad. The three top buttons in the right column can be used for features that require lights, such as Available and ACW. Figure 6-2 identifies the components of the 7406 digital voice terminal. For more information about some of the features shown in the illustration, see both “Selecting a Voice Terminal for Your Agents” and “Using MERLIN II System Features with CMS” in this section.

FIGURE 6-2 The 7406 Digital Voice Terminal.

Message

Conference

Select Ring

Shift

Transfer

Drop

Hold

Speaker

AT&T

6-4The MERLIN II System Voice Terminal

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AT&T 999-501-149 system manual Digital Voice Terminal