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Use [ F5 ] (labeled
Prompt: | CHANGE | ||
Action: | Enter a split number (1 through 6) and press [ F8 ] (labeled “Enter | ||
| Data”). |
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| NOTE: If you turn on | ||
| assign a “ghost” agent as the only member of the split. If you | ||
| change a split from | ||
| remove the “ghost” agent and add the real agents to the split. |
[ F7 ] Config Screen. Use this function key to return to the Configuration screen after you have finished administering call flow.
Clearing a Configuration
Pressing [ F5 ] (labeled “Clear Config” ) on the Configuration screen “clears” the contents of a shift configuration. (The contents of the shift configuration are not deleted, just emptied so that a “clean” configuration exists. ) You might want to do this if you have made several configuration mistakes and want to begin again instead of making changes.
Prompt: | CLEAR CONFIG: Are you sure? (Y/N): _ | ||||||
Action: | Type y or n and press [ F8 ] (labeled “Enter Data”). If you delete | ||||||
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| the contents of the configuration, the Configuration screen returns | ||||||
| to its default information. | ||||||
| If you accidentally clear a configuration, you can restore it by | ||||||
| pressing [ F7 ] (labeled “Config List” ), which selects the Stored | ||||||
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| Shift Configurations screen. On this screen, press [ F1 ] (labeled | ||||||
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| “Select Config” ). A prompt asks if you want to save your | ||||||
| previous editing changes (which include clearing the | ||||||
| configuration). If you type n , the cleared configuration will be | ||||||
| restored. |