AT&T 999-501-149 system manual Clearing a Configuration

Use [ F5 ] (labeled “All-Ring On/Off”) to change a split from All-Ring operation to normal automatic call distributor (ACD) operation, or vice versa. In the All-Ring column of the Call Flow area of the screen, On indicates that a split has All-Ring operation, and Off indicates normal ACD operation.

Prompt:	CHANGE ALL-RING OPERATION: Split #: _
Action:	Enter a split number (1 through 6) and press [ F8 ] (labeled “Enter
	Data”).
	NOTE: If you turn on All-Ring operation for a split, you must
	assign a “ghost” agent as the only member of the split. If you
	change a split from All-Ring operation to normal operation,
	remove the “ghost” agent and add the real agents to the split.

[ F7 ] Config Screen. Use this function key to return to the Configuration screen after you have finished administering call flow.

Clearing a Configuration

Pressing [ F5 ] (labeled “Clear Config” ) on the Configuration screen “clears” the contents of a shift configuration. (The contents of the shift configuration are not deleted, just emptied so that a “clean” configuration exists. ) You might want to do this if you have made several configuration mistakes and want to begin again instead of making changes.

Prompt:	CLEAR CONFIG: Are you sure? (Y/N): _
Action:	Type y or n and press [ F8 ] (labeled “Enter Data”). If you delete
	the contents of the configuration, the Configuration screen returns
	to its default information.
	If you accidentally clear a configuration, you can restore it by
	pressing [ F7 ] (labeled “Config List” ), which selects the Stored
	Shift Configurations screen. On this screen, press [ F1 ] (labeled
	“Select Config” ). A prompt asks if you want to save your
	previous editing changes (which include clearing the
	configuration). If you type n , the cleared configuration will be
	restored.

4-18Building or Editing Shift Configurations