
To change Auto ACW for any line group, press [ F3 ] (labeled “Auto ACW”)
and the following screen with the Auto ACW prompt appears:
Bon Voyage Travel |
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| DAY | CMSIIR2 |
| 4:14p |
| 06/02 | ||||||||||||||
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| AGENT SPLITS |
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| LINE GROUP OPTIONS |
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| S p l i t |
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| A g e n t |
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| A g e n t |
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| N u m A n s w e r F o r c e A u t o |
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| Pos | ID |
| S p l i t |
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| Pos | ID |
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| G r o u p |
| L i n e s D e l a y | D e l a y A C W |
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| 1 PERS | 16 | TOM | 3 CORP | 3 7 | I K E |
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| A | PUBLIC | 4 |
| 45s |
| On | 25s |
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| 17 | CLIFF |
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| 39 | TINA |
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| B | SPECL |
| 3 |
| 5s |
| On | 10s |
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| 19 | ERNIE |
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| 40 | DIANA |
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| C | CHART | 6 |
| 5s |
| Off |
| 5s |
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| 21 | DEB | 4 SUPPT | 42 | RON |
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| D | CORP |
| 2 |
| 5s |
| On |
| 5s |
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| 23 | BOB | 5 | - | 43 | NANCY |
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| 24 | SHERM |
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| 25 | WALT | 6 | - |
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| CALL FLOW |
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| 2 CHART | 27 | BEN |
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| F l o w | A l l | |||||||||||
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| 28 | SAM |
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| S p l i t s |
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| I n t r a S p l | T h r e s h | R i n g | |||||||||||||
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| 29 | NORM |
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| G r p |
| M a i n | S e c |
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| F l o w | 1 | 10s |
| Off | |||||||||||||||
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| 31 | DI |
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| A | 1 |
| 3 |
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| On | 2 | 5s |
| Off | |||||||||||||
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| 32 | CARLA |
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| B | 1 |
| 3 |
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| On | 3 | 30s |
| Off | |||||||||||||
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| 33 | BJ |
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| C | 2 |
| 4 |
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| On | 4 | 30s |
| Off | |||||||||||||
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| 35 | MAX |
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| D | 3 |
| - |
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| Off | 5 | 30s |
| Off | |||||||||||||
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| 6 | 30s |
| Off | |||
Configuration #1 - DAILY (changed) |
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AUTOMATIC ACW: Group Letter: | Seconds: |
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| F | Cancel |
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| F | Previous | F | Next |
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| F | Enter |
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| 1 | Prompt |
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| 5 | F i e l d |
| 6 | Field |
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| 8 | Data |
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To change Auto ACW for any line group, respond to the prompt:
Prompt: AUTOMATIC ACW: Group Letter:_ Seconds:
Action: 1 Enter a group letter.
2Enter the number of seconds (O through 999) you want for the agent to be in the automatic ACW state upon completion of a call.
3Press [ F8 ] ( labeled “Enter Data”), and the new data will be displayed.
The next screen shows the data entered in the prompt; the screen following shows the data entered for the appropriate line group.