
A typical Cumulative Split Report by Hour appears below.
Bon Voyage Travel
CUMULATIVE SPLIT REPORT BY HOUR
SPLIT 2: CHART
Period: 07/11/88 - 07/14/88
| Avg | Num |
| ACD CALLS |
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| OTHER | CALLS |
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| Num |
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| Avg | Avg | Num | Num | Avg | Avg | % |
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| Speed | Calls | ACD | Flow | Flow | Talk | After | Xfr | Other | Talk | Num | ACD | Serv |
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Hour | Ans | Aband | Calls | In | Out | Time | Call | Calls | Calls | Other | Pos | Time | Levl |
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12:00a | 4s | 0 | 241 | 0 | 0 | 0:25 | 0:06 | 0 | 0 | 0:00 | 4.5 | 23% | 100% |
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1:00a | 4s | 0 | 245 | 0 | 0 | 0:27 | 0:06 | 0 | 0 | 0:00 | 4.5 | 23% | 100% |
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2:00a | 7s | 12 | 120 | 0 | 0 | 0:34 | 0:06 | 0 | 0 | 0:00 | 4.3 | 21% | 98% |
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3:00a | 23s | 149 | 1 | 0 | 0 | 0:03 | 0:06 | 0 | 0 | 0:00 | 1.5 | 0% | 1% |
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4:00a | 0s | 151 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 1.5 | 0% | 0% |
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5:00a | 0s | 152 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 1.5 | 0% | 0% |
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6:00a | 0s | 151 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 1.5 | 0% | 0% |
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7:00a | 0s | 149 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 1.5 | 0% | 0% |
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8:00a | 0s | 159 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 1.5 | 0% | 0% |
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9:00a | 0s | 16 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 1.5 | 0% | 0% |
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10:00a | 0s | 0 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 3.0 | 0% | 0% |
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11:00a | 0s | 0 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 3.0 | 0% | 0% |
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12:00p | 0s | 0 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 3.0 | 0% | 0% |
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1:00p | 0s | 0 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 2.0 | 0% | 0% |
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2:00p | 0s | 0 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 3.0 | 0% | 0% |
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3:00p | 0s | 0 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 3.0 | 0% | 0% |
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4:00p | 0s | 0 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 3.0 | 0% | 0% |
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5:00p | 0s | 0 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 3.0 | 0% | 0% |
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6:00p | 0s | 0 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 3.0 | 0% | 0% |
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7:00p | 0s | 0 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 3.0 | 0% | 0% |
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8:00p | 0s | 0 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 3.0 | 0% | 0% |
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9:00p | 0s | 0 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 3.0 | 0% | 0% |
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10:00p | 0s | 0 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 1.5 | 0% | 0% |
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11:00p | 0s | 0 | 0 | 0 | 0 | 0:00 | 0:00 | 0 | 0 | 0:00 | 1.5 | 0% | 0% |
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| 4s | 932 | 714 | 0 | 0 |
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| 0:00 | 2.6 | 7% | 99% |
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Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR MERLIN(r) II CS
Date Printed: 07/14/88 Time Printed: 6:13p