Startup Problems
The information on the following pages identities and suggests corrective action for problems that may occur when you are starting up CMS. The problems are grouped according to the kind of message they cause to appear in the information portion of the Initialization screen, as follows:
●Error messages
●Warning messages
Scan the pages to find the message that identifies your problem, and take the corrective action(s) described.
IMPORTANT: Problems that generate error messages on the Initialization screen always bring the startup procedure to a halt. Until you have corrected the problem, you have to manage incoming calls on CMS lines according to the instructions in “Managing Calls if CMS is Disabled” at the end of this section of the manual.
Problems that generate warning messages on the Initialization screen do not halt the startup procedure. While these problems do not prevent CMS from managing calls, they do adversely affect call management in various ways as indicated.
Error Messages
ERROR—No Lines in CMS. ADMINISTER Lines.
Effect on Call Management: Until this problem is corrected, CMS cannot manage calls. See “Managing Calls if CMS is Disabled” at the end of this section of the manual.
Possible cause |
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You omitted one or | 1 | In sequence, press [ F8 ] , [ F4 ] , and [ F3 ] to | ||||||
more steps when you |
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| get the Administer Lines and Line Groups | |||||||
administered your CMS |
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line groups. | 2 | Follow the instructions under the heading | ||||||
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| “Administering Lines and Line Groups” in | ||||||
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| Section 4 of this manual to finish | ||||||
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| administering line groups. | ||||||
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| shift configuration as described in | ||||||
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| “Building or Editing Shift Configurations” | ||||||
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| 4 | Restart CMS. | ||||||
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