[ F7 ] Config List. Press this function key to select the Stored Shift Configurations screen. From this screen you can activate a different configuration, save or rename a configuration, or select a default configuration for startup. For more information, see “Using the Stored Shift Configurations screen,” later in this section.
[ F8 ] System Status. Press this function key to select the System Status screen. It summarizes the activity in each split and line group. For more information, see “Using the System Status Screen,” earlier in this section.
Reconfiguring Splits
Pressing [ F1 ] (labeled “Splits”) from the Configuration screen selects the Configure Splits screen shown below. It looks similar to the Configuration screen except a box appears around the Agent Splits portion of the screen and the function keys are relabeled. Use this screen to reassign, add, or remove agents in the current configuration.
Bon Voyage Travel
AGENT SPLITS
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1 PERS | 16 | TOM | 3 | CORP | 37 | IKE | ||||||||
| 17 | CLIFF |
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| 39 | TINA | |||||||
| 19 | ERNIE |
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| 40 | DIANA | |||||||
| 21 | DEB | 4 | SUPPT | 42 | RON | ||||||||
| 23 | BOB |
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| 43 | NANCY | |||||||
| 24 | SHERM | 5 | - |
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| 25 | WALT | 6 | - |
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2 CHART | 27 | BEN |
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| 28 | SAM |
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| 29 NORM |
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| 31 | DI |
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| 32 CARLA |
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| 33 | BJ |
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| 35 MAX |
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C o n f i g u r a t i o n # 1 - D A I L Y
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| CMSIIR2 | 8:33a | 06/03 | |||
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| LINE GROUP OPTIONS |
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| N u m A n s w e r F o r c e A u t o | |||||||
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| G r o u p L i n e s D e l a y D e l a y A C W | ||||||||||
| A | PUBLIC | 4 | 5s | On | 5s | |||||||
| B | SPECL | 3 | 5s | Off | 10s | |||||||
| C | CHART | 6 | 5s | Off | 5s | |||||||
| D | CORP |
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| F l o w | A l l | |
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| I n t r a | S p l T h r e s h R i n g | |||||
G r p | M a i n | S e c |
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| F l o w | 1 | 10s | Off | |||||
A | 1 |
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| On | 2 | 5s | Off | |||
B | 1 |
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C | 2 |
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D | 3 |
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| Off | 5 | 30s | Off | |||
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| 6 | 30s | Off |
F | Add | F Remove |
| Move |
| F New |
| F10 - Help | |
F | F Replace | F Change | F Config | F Agent | |||||
1 Agent | 2 Agent | 3 Agent | 4 A g e n t | 5 Agent | 6 Split ID | 7 Screen | 8 Directry |
To reconfigure splits, press the function key for the activity you want to perform and follow the instructions:
[ F1 ] Add Agent. Use this function key to assign an agent listed on the Agent Directory screen to a position and split in the current configuration. When you add agents, they are automatically placed in the logged out state. They must make themselves available for calls by touching the Available button. No report statistics are collected for an agent until this is done.
Prompt: | ADD AGENT: ID: |
| Pos #:_ Split #:_ |
Dynamic Reconfiguration |