[ F7 ] Config List. Press this function key to select the Stored Shift Configurations screen. From this screen you can activate a different configuration, save or rename a configuration, or select a default configuration for startup. For more information, see “Using the Stored Shift Configurations screen,” later in this section.

[ F8 ] System Status. Press this function key to select the System Status screen. It summarizes the activity in each split and line group. For more information, see “Using the System Status Screen,” earlier in this section.

Reconfiguring Splits

Pressing [ F1 ] (labeled “Splits”) from the Configuration screen selects the Configure Splits screen shown below. It looks similar to the Configuration screen except a box appears around the Agent Splits portion of the screen and the function keys are relabeled. Use this screen to reassign, add, or remove agents in the current configuration.

Bon Voyage Travel

AGENT SPLITS

 

 

 

A g e n t

 

 

 

 

 

A g e n t

 

 

 

S p l i t

 

Pos

ID

 

S p l i t

Pos

ID

1 PERS

16

TOM

3

CORP

37

IKE

 

17

CLIFF

 

 

 

39

TINA

 

19

ERNIE

 

 

 

40

DIANA

 

21

DEB

4

SUPPT

42

RON

 

23

BOB

 

 

 

43

NANCY

 

24

SHERM

5

-

 

 

 

 

 

 

 

 

25

WALT

6

-

 

 

 

 

 

 

 

2 CHART

27

BEN

 

 

 

 

 

 

 

 

 

 

28

SAM

 

 

 

 

 

 

 

 

 

 

 

29 NORM

 

 

 

 

 

 

 

 

 

 

31

DI

 

 

 

 

 

 

 

 

 

 

 

32 CARLA

 

 

 

 

 

 

 

 

 

 

33

BJ

 

 

 

 

 

 

 

 

 

 

 

35 MAX

 

 

 

 

 

 

 

 

 

C o n f i g u r a t i o n # 1 - D A I L Y

 

 

 

 

 

DAY

 

 

CMSIIR2

8:33a

06/03

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LINE GROUP OPTIONS

 

 

 

 

 

 

 

 

N u m A n s w e r F o r c e A u t o

 

 

 

G r o u p L i n e s D e l a y D e l a y A C W

 

A

PUBLIC

4

5s

On

5s

 

B

SPECL

3

5s

Off

10s

 

C

CHART

6

5s

Off

5s

 

D

CORP

 

 

2

5s

On

5s

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CALL FLOW

 

 

 

 

 

 

 

 

 

 

 

 

 

 

F l o w

A l l

 

 

 

 

S p l i t

s

 

I n t r a

S p l T h r e s h R i n g

G r p

M a i n

S e c

 

 

F l o w

1

10s

Off

A

1

 

3

 

 

 

On

2

5s

Off

B

1

 

3

 

 

 

On

3

30s

Off

C

2

 

4

 

 

 

On

4

30s

Off

D

3

 

-

 

 

 

Off

5

30s

Off

 

 

 

 

 

 

 

 

 

 

6

30s

Off

F

Add

F Remove

 

Move

 

F New

 

F10 - Help

F

F Replace

F Change

F Config

F Agent

1 Agent

2 Agent

3 Agent

4 A g e n t

5 Agent

6 Split ID

7 Screen

8 Directry

To reconfigure splits, press the function key for the activity you want to perform and follow the instructions:

[ F1 ] Add Agent. Use this function key to assign an agent listed on the Agent Directory screen to a position and split in the current configuration. When you add agents, they are automatically placed in the logged out state. They must make themselves available for calls by touching the Available button. No report statistics are collected for an agent until this is done.

Prompt:

ADD AGENT: ID:

 

Pos #:_ Split #:_

Dynamic Reconfiguration

5-29

Page 106
Image 106
AT&T 999-501-149 system manual Reconfiguring Splits, Prompt