To change force delay for any line group, respond to the prompt:Prompt: Force Delay: Group Letter:_
Action: 1 Enter a group letter.2 Press [ F8 ] (labeled “Enter Data”), and the new data will bedisplayed.The first screen shows the group letter entered on the prompt; the screenfollowing shows the force delay turned on after the data was entered.Bon Voyage Travel DAY CMSIIR2 4:00p 06/02
AGENT SPLITS LINE GROUP OPTIONS
AgentAgentNum Answer Force Auto
SplitPos ID SplitPos ID Group Lines Delay Delay ACW
1 PERS 16 TOM 3 CORP 37 IKEA PUBLIC 4 45s On 5s
17 CLIFF 39 TINA B SPECL 3 5SOff 10s
19 ERNIE 40 DIANA C CHART 6 5s Off 5s
21 DEB 4 SUPPT 42 ROND CORP 2 5s On 5s
23 BOB 43 NANCY
24 SHERM 5 -
25 WALT 6-
CALL FLOW
2 CHART 27 BEN Flow All
28 SAM Splits Intra Spl Thresh Ring
29 NORM Grp Main Sec Flow 1 10s Off
31 DI A 1 3 On 25s Off
32 CARLA B 1 3 On 330s Off
33 BJC 2 4 On 430s Off
35 MAX D3-Off 5 30s Off
630s Off
Configuration #1 - DAILY (changed)
FORCE DELAY: Group Letter: B
F Cancel F Previous F Next F Enter
1 Prompt 5 Field6 Field 8 Data
Bon Voyage Travel DAY CMSIIR2 4:00p 06/02
AGENT SPLITS LINE GROUP OPTIONS
Agent
SplitPos ID
1 PERS l6 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART 27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Agent
SplitPos ID
3 CORP 37 IKE
39 TINA
49 DIANA
4 SUPPT 42 RON
43 NANCY
5-
6-
CALL FLOW
Configuration #1 - DAILY (changed}
Num Answer Force Auto
Group Lines Delay Delay ACW
A PUBLIC 4 45s On 5s
B SPECL 3 5s On 10s
C CHART 6 5s Off 5s
D CORP 2 5s On 5s
Flow All
Splits IntraSpl Thresh Ring
Grp Main Sec Flow 1 10s Off
A 1 3 On 2
5s Off
B 1 3 On 330s Off
C 2 4 On 4 30s Off
D3-Off 5
30s Off
630s Off
F10 - Help
F Answer F Force F AutoF Config
1 Delay2 Delay 3 ACW7 Screen