To change force delay for any line group, respond to the prompt:
Prompt: Force Delay: Group Letter:_
Action: 1 Enter a group letter.
2Press [ F8 ] (labeled “Enter Data”), and the new data will be displayed.
The first screen shows the group letter entered on the prompt; the screen following shows the force delay turned on after the data was entered.
Bon Voyage Travel
AGENT SPLITS
|
|
| A g e n t |
|
|
|
|
| S p l i t |
| A g e n t |
| ||
S p l i t |
| Pos | ID |
| Pos | ID | ||||||||
1 PERS | 16 | TOM | 3 CORP | 3 7 | I K E | |||||||||
|
| 17 CLIFF |
|
| 39 | TINA | ||||||||
|
| 19 ERNIE |
|
| 40 | DIANA | ||||||||
| 21 | DEB | 4 SUPPT | 4 2 | R O N | |||||||||
|
| 23 BOB |
|
| 43 | NANCY | ||||||||
| 24 | SHERM | 5 | - |
|
|
|
| ||||||
|
| 25 WALT | 6 | - |
|
|
|
| ||||||
2 CHART |
| 27 BEN |
|
|
|
|
|
| ||||||
| 28 | SAM |
|
|
|
|
|
| ||||||
| 29 | NORM |
|
|
|
|
|
| ||||||
| 31 | DI |
|
|
|
|
|
| ||||||
| 32 | CARLA |
|
|
|
|
|
| ||||||
| 3 3 | B J |
|
|
|
|
|
| ||||||
| 35 | MAX |
|
|
|
|
|
| ||||||
|
|
|
|
| DAY |
| CMSIIR2 | 4:00p | 06/02 | |||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| LINE GROUP OPTIONS |
|
|
|
|
| ||||||
|
|
|
|
|
| N u m A n s w e r F o r c e A u t o |
|
| ||||||||
|
| G r o u p L i n e s D e l a y D e l a y A C W |
|
| ||||||||||||
| A |
|
| PUBLIC | 4 |
|
| 45s |
| On | 5s |
|
| |||
| B |
|
| SPECL | 3 |
|
| 5S |
| Off | 10s |
|
| |||
| C |
|
| CHART | 6 |
|
| 5s |
| Off | 5s |
|
| |||
| D |
|
| CORP | 2 |
|
| 5s |
| On | 5s |
|
| |||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| CALL FLOW |
|
|
|
|
|
| ||||
|
|
|
|
|
|
|
|
|
|
| F l o w | A l l | ||||
|
|
|
|
| Splits |
|
|
| Intra | S p l | T h r e s h | R i n g | ||||
Grp |
|
| Main | Sec |
| Flow | 1 | 10s | Off | |||||||
A | 1 | 3 |
|
| On | 2 | 5s | Off | ||||||||
B | 1 |
| 3 |
|
| On | 3 | 30s | Off | |||||||
C | 2 |
| 4 |
|
| On | 4 | 30s | Off | |||||||
D | 3 | - |
|
| Off | 5 | 30s | Off | ||||||||
|
|
|
|
|
|
|
|
|
| 6 | 30s | Off | ||||
Configuration | #1 - DAILY (changed) |
|
|
|
| |||
FORCE DELAY: Group Letter: B |
|
|
|
|
| |||
F | Cancel |
| F | Previous | F | Next | F | Enter |
1 | Prompt |
| 5 | F i e l d | 6 | Field | 8 | D a t a |
Bon Voyage Travel |
|
|
|
|
|
| DAY | CMSIIR2 |
| 4:00p |
| 06/02 | ||||
|
| AGENT SPLITS |
|
|
| LINE GROUP OPTIONS |
|
|
| |||||||
| Agent |
|
|
| A g e n t |
|
| N u m A n s w e r | F o r c e | A u t o | ||||||
S p l i t | Pos | ID |
|
| S p l i t | Pos | ID |
| G r o u p | L i n e s D e l a y | D e l a y A C W | |||||
1 PERS | l 6 | T O M |
| 3 CORP | 3 7 | I K E | A | PUBLIC | 4 | 45s |
| On |
|
| 5s | |
| 17 | CLIFF |
|
|
| 39 | TINA | B | SPECL | 3 | 5s |
| On |
| 10s | |
| 19 | ERNIE |
|
|
| 49 | DIANA | C | CHART | 6 | 5s |
| Off |
|
| 5s |
| 21 | DEB |
| 4 SUPPT | 4 2 R O N | D | CORP | 2 | 5s |
| On |
|
| 5s | ||
| 23 | BOB |
|
|
| 43 NANCY |
|
|
|
|
|
|
|
|
| |
| 24 | SHERM | 5 | - |
|
|
|
| CALL FLOW |
|
|
|
| |||
| 25 | WALT |
| 6 | - |
|
|
|
|
|
|
|
| |||
2 CHART | 27 | BEN |
|
|
|
|
|
|
|
|
|
| F l o w | A l l | ||
| 28 | SAM |
|
|
|
|
|
| S p l i t s | I n t r a S p l | T h r e s h |
| R i n g | |||
| 29 | NORM |
|
|
|
| Grp |
| Main | Sec | Flow | 1 | 10s |
|
| Off |
| 31 | DI |
|
|
|
| A |
| 1 | 3 | On | 2 | 5s |
|
| Off |
| 32 | CARLA |
|
|
|
| B |
| 1 | 3 | On | 3 | 30s |
|
| Off |
| 33 | BJ |
|
|
|
| C |
| 2 | 4 | On | 4 | 30s |
|
| Off |
| 35 | MAX |
|
|
|
| D |
| 3 | - | Off | 5 | 30s |
|
| Off |
|
|
|
|
|
|
|
|
|
|
|
| 6 | 30s |
|
| Off |
Configuration | #1 - | DAILY | (changed} |
|
|
|
|
|
|
|
|
|
| |||
|
|
|
| F A u t o |
|
|
|
|
|
|
| F10 | - |
| Help | |
F Answer | F Force |
|
|
|
|
|
| F Config |
|
|
| |||||
1 D e l a y | 2 Delay |
| 3 A C W |
|
|
|
|
| 7 Screen |
|
|
| ||||
