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Example
Pressing [ F2 ] (labeled “Line Groups”) from the Configuration screen selects the line group function. A box appears around the line group area of the Configuration screen and a different set of function keys appears at the bottom of the screen. Refer to the following example.
Bon Voyage | Travel |
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| AGENT SPLITS |
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| A g e n t |
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| A g e n t |
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| S p l i t |
| Pos | ID |
| Split |
| Pos | ID | ||||||||
| 1 PERS | 16 | TOM | 3 CORP | 3 7 | I K E | |||||||||||
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| 17 | CLIFF |
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| 39 | TINA | ||||||||||
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| 19 | ERNIE |
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| 40 | DIANA | ||||||||||
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| 21 | DEB | 4 SUPPT | 42 | RON | |||||||||||
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| 23 | BOB |
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| 43 NANCY | |||||||||
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| 24 | SHERM | 5 | - |
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| 25 | WALT | 6 | - |
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| 2 CHART |
| 27 BEN |
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| 28 | SAM |
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| 29 | NORM |
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| 31 | DI |
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| 32 | CARLA |
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| 33 | BJ |
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| 35 | MAX |
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| CMSIIR2 |
| 3:59p | 06/02 | ||||||
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| LINE GROUP OPTIONS |
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| N u m A n s w e r F o r c e A u t o |
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| G r o u p L i n e s D e l a y D e l a y A C W |
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| PUBLIC | 4 |
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| 45s |
| On | 5s |
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| SPECL | 3 |
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| Off | 10s |
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| C |
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| CHART | 6 |
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| 5s |
| Off | 5s |
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| D |
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| CORP | 2 |
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| 5s |
| On | 5s |
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| CALL FLOW |
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| F l o w | A l l | ||||
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| Splits |
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| Intra | Spl | Thresh | R i n g | ||||
Grp |
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| Main | Sec |
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| Flow | 1 | 10s | Off | ||||||||
A | 1 |
| 3 |
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| On | 2 | 5s | Off | |||||||||
B | 1 |
| 3 |
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| On | 3 | 3 0 s | Off | |||||||||
C | 2 |
| 4 |
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| On | 4 | 3 0 s | Off | |||||||||
D | 3 |
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| Off | 5 | 3 0 s | Off | |||||||||
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| 6 | 3 0 s | Off |
Configuration #1 - DAILY (changed)
F | Answer | F | Force | F | A u t o |
1 D e l a y | 2 | Delay | 3 | A C W |
F10 - Help
FConfig
7Screen
To change force delay for any line group, press [ F2 ] (labeled “ForceDelay”)
and the following screen with the force delay prompt appears:
Bon Voyage | Travel |
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| AGENT SPLITS |
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| Agent |
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| Agent |
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| S p l i t |
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| Pos | ID |
| S p l i t |
| Pos | ID | ||||||||
| 1 PERS | 16 | TOM | 3 CORP | 3 7 | I K E | ||||||||||||
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| 17 CLIFF |
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| 39 | TINA | ||||||||||
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| 19 ERNIE |
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| 40 | DIANA | ||||||||||
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| 21 | DEB | 4 SUPPT | 42 | RON | ||||||||||||
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| 23 | BOB |
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| 43 NANCY | |||||||||||
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| 24 | SHERM | 5 | - |
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| 25 | WALT | 6 | - |
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| 2 CHART | 27 | BEN |
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| 28 SAM |
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| 29 | NORM |
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| 31 | DI |
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| 32 | CARLA |
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| 33 | BJ |
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| 35 | MAX |
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| DAY | CMSIIR2 | 4:00p | 06/02 | ||||||||
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| LINE GROUP OPTIONS |
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| N u m A n s w e r F o r c e A u t o |
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| G r o u p L i n e s D e l a y D e l a y A C W |
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| A | PUBLIC | 4 | 45s |
| On | 5s |
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| B | SPECL | 3 | 5s |
| Off | 10s |
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| C | CHART | 6 | 5s |
| Off | 5s |
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| D | CORP |
| 2 | 5s |
| On | 5s |
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| CALL FLOW |
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| F l o w | A l l | ||||
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| S p l i t | s |
| I n t r a | S p l T h r e s h R i n g | ||||||||
G r p | M a i n | S e c | F l o w | 1 | 10s | Off | ||||||||||||
A | 1 |
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| On | 2 | 5s | Off | ||||||||
B | 1 |
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| On | 3 | 30s | Off | ||||||||
C | 2 |
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| On | 4 | 30s | Off | ||||||||
D | 3 | - |
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| Off | 5 | 30s | Off | |||||||||
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| 6 | 30s | Off |
Configuration #1 - DAILY (changed) |
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FORCE DELAY: Group | Letter. |
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F | Cancel |
| F | Previous | F | Next | F | Enter |
1 | Prompt |
| 5 | F i e l d | 6 | Field | 8 | D a t a |
Dynamic Reconfiguration