
FIGURE 4-1 A map of CMS administration screens.
CMS MENU
START CALL MANAGEMENT
ADMINISTRATION
MENU
REPORTS
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STORED SHIFT |
| AGENT | ||
CONFIGURATIONS |
| DIRECTORY | ||
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ADMINISTER LINES AND LINE GROUPS
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SET |
| ADMINISTER | |
OPTIONS |
| EXCEPTIONS | |
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CONFIGURATION
AGENT
SPLITS
LINE
GROUPS
CALL
FLOW
SERVICE
LEVEL
ABANDON THRESHOLD
ALARM
ON/OFF
DELAY MSG
LENGTH
BUSINESS
NAME
AGENT
EXEPTIONS
SPLIT
EXCEPTIONS
LINE GROUP EXCEPTIONS
ASSIGN
ALERTS