ADMINISTER A LINE GROUP EXCEPTION
To administer a line group exception, follow these steps:
1Press the function key for that exception and refer to the description and instructions that follow this list. The exception message that appears when each exception threshold is exceeded is also listed. A typical example is
❈❈ ❈ Group B - All Lines Busy > = XXX seconds
If you need more detailed instructions on administering exceptions, see the information in “Administer Exceptions” under the heading, “Instructions for Selecting Exceptions,” earlier in this section.
2Press a function key to administer another group exception, or press [ F8 ] to return to the Administration Menu.
[ F1 ] Lines Busy (All Lines Busy). The all lines busy exception refers to the number of seconds all lines in a line group are busy. If you turn on this exception, CMS notifies you when the length of time all lines are busy meets or exceeds the threshold you set. When all lines in a line group are busy, incoming calls are blocked and callers receive a busy signal.
Prompt: |
| ALL LINES BUSY: ON/OFF? |
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| ( s / a ) A : _ / _ B : _ / _ C : _ / _ D : _ / _ |
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Action: | 1 | Type on or off . Press [ F6 ] (labeled “Next Field”) to keep | ||||
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| the current value. |
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| 2 | If you want to enter threshold values, enter a number of | ||||
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| seconds (1 through 999) for each group. If you do not | ||||
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| want to activate this exception for a particular group, type | ||||
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| a hyphen. |
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3Assign an alert number or enter a hyphen in the field to the right of the slash.
4Press [ F8 ] (labeled “Enter Data”) after the last field.
Exception: | ❈ ❈ ❈ Group X - All Lines Busy > = XXX seconds |
[ F2 ] HoldTime Maximum (Maximum Line Holding Time). The line holding time refers to the number of seconds a line has been in use for a single call. If you turn on this exception, the maximum line holding time exception allows you to set an upper limit on the length of time a line is in use. CMS notifies you when the length of time a line has been seized meets or exceeds the threshold you set for its line group.
Prompt: | MAXIMUM HOLDTIME (minutes): ON/OFF? |
| Line Group A: |
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| B: |
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Action: | 1 | Type | on or off . Press [ F6 ] (labeled “Next Field”) to keep | ||||||||||
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| the current value. |
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2If you want to enter threshold values, enter a number of minutes (1 through 99) for each group. If you do not want to activate this exception for a particular group, type a hyphen.
3Press [ F8 ] (labeled “Enter Data”) after the last field.
Exception: | ❈ ❈ ❈ Group X - Line XXXXX Hold Time > = XX minutes |
