
How to Generate Reports
You can select and print MIS reports whether or not CMS is managing calls. You can print the reports individually, or you can choose to print all the reports (except the Events Log Report) at once. The Events Log Report must be printed separately.
If you have trouble with your printer, refer to “Printer Problems” in Section 9, “Troubleshooting.”
GENERATE A REPORT To generate a report, follow these steps:
1Press [ F5 ] (labeled “Print Reports”) on the SYSTEM MENU (or the CMS MAIN MENU or even the INITIALIZATION screen after a configuration has been selected). The REPORT MENU screen, shown below, appears.
Bon Voyage Travel |
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| DAY CMSIIR2 | 10:32a 08/09 | ||
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| REPORT MENU |
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| F1 | - | Agent | Spilt | Summary |
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| F2 | - | Spilt | Report |
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| F3 | - | Line Group | Report |
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| F4 | - | Print All Reports (Fl, F2, & F3) |
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| F6 | - | Events | Log Report |
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| F8 | - | Exit | Reports | Menu |
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Turn on Printer and | Align Paper | F | (When | Rdy, Select a Lbled Func Key) | F10 - Help | ||||||||
F | A g e n t | F | Split | F | L i n e G r p | A l l |
| F | Events |
| F | E x i t | |
1 | Summary | 2 | Report | 3 | R e p o r t | 4 |
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| 6 | Log Rept |
| 8 | Reports |
2To get the printer ready: a Turn on the printer.
b Press the Ready button. (The Ready light goes off.) c Press the Form Feed button.
d Align the paper and press the Ready button. (Its light goes on.)