How to Generate Reports

You can select and print MIS reports whether or not CMS is managing calls. You can print the reports individually, or you can choose to print all the reports (except the Events Log Report) at once. The Events Log Report must be printed separately.

If you have trouble with your printer, refer to “Printer Problems” in Section 9, “Troubleshooting.”

GENERATE A REPORT To generate a report, follow these steps:

1Press [ F5 ] (labeled “Print Reports”) on the SYSTEM MENU (or the CMS MAIN MENU or even the INITIALIZATION screen after a configuration has been selected). The REPORT MENU screen, shown below, appears.

Bon Voyage Travel

 

 

 

 

DAY CMSIIR2

10:32a 08/09

 

 

 

 

 

 

 

 

 

 

 

REPORT MENU

 

 

F1

-

Print

Agent

Spilt

Summary

 

 

F2

-

Print

Spilt

Report

 

 

 

 

F3

-

Print

Line Group

Report

 

 

F4

-

Print All Reports (Fl, F2, & F3)

 

 

F6

-

Print

Events

Log Report

 

 

F8

-

Exit

Reports

Menu

 

 

 

Turn on Printer and

Align Paper

F

(When

Rdy, Select a Lbled Func Key)

F10 - Help

F

A g e n t

F

Split

F

L i n e G r p

A l l

 

F

Events

 

F

E x i t

1

Summary

2

Report

3

R e p o r t

4

 

 

6

Log Rept

 

8

Reports

2To get the printer ready: a Turn on the printer.

b Press the Ready button. (The Ready light goes off.) c Press the Form Feed button.

d Align the paper and press the Ready button. (Its light goes on.)

7-16How to Generate Reports

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AT&T 999-501-149 system manual How to Generate Reports, Report Menu