AT&T 999-501-149 system manual Prompt Change ALL-RING Operation Split #

[ F3 ] Set Thresh (Set Intraflow Threshold). Use this function key to change the intraflow threshold for a split. This threshold is based on the number of seconds the oldest call has been waiting in a split. You may need to set an intraflow threshold for both main splits and secondary splits. The initial setting is 30 seconds. For more information on intraflow and intraflow thresholds, see “Administering Call Flow” in Section 4.

Prompt: SET INTRAFLOW THRESHOLD: Split #_ Threshold (seconds):___

Action: 1 Enter a split number (1 through 6).

2Enter a number of seconds from O through 999.

3Press [ F8 ] (labeled “Enter Data”).

[ F5 ] All-Ring On/Off. Use this function key to change a split from All-Ring operation to normal ACD operation, or vice versa. In the All-Ring column of the Call Flow area of the screen, On indicates a split has All-Ring operation, and Off indicates normal ACD operation.

NOTE: If you turn on All-Ring operation for a split, you must assign a “ghost” agent as the only member of the split. All your “real” agents should have a Cover button for the “ghost” agent. If you change a split from All-Ring operation to normal operation, remove the “ghost” agent and add the real agents to the split. (For more information on All-Ring operation, see “All Ring Operation” in Section 6, “Handling CMS Calls. ”

Prompt: CHANGE ALL-RING OPERATION: Split #__

Action: Enter a split number (1 through 6)

Press [ F8 ] (labeled “Enter Data”).

[ F7 ] Config Screen. Press this function key to return to the Configuration

screen.

Dynamic Reconfiguration 5-41