The MERLIN II System Voice Terminal
The MERLIN II system voice terminal provides the user with basic telephone functions, such as Transfer and Hold. However, in order for the agents to use the Available and
There are two basic types of voice terminals, analog and digital. You may have either or both types in your system. The voice terminals come in different sizes, with various special features and accessories, Use only those voice terminals with programmable buttons.
You can use the following types of analog voice terminals with your CMS:
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You can also use the following digital voice terminal with your CMS:
●7406 Digital Voice Terminal
NOTE: Although you can attach a display unit to the
The Analog Voice Terminal
All analog voice terminals have two Intercom buttons,
Figure 6-1 shows a BIS-10 analog voice terminal. Although your own agents’ voice terminals may have a different number of buttons or have push buttons beside each labeled button, the lines and features you assign to your agents’ voice terminals will probably be similar to the voice terminal assignments shown in Figure 6-1.
The BIS-10 voice terminal has two columns of five buttons located above the dial pad. In the lower leftmost column are two Intercom buttons, Intercom- Voice and Intercom-Ring. The other eight buttons can be used for lines, line pools, or programmable features. The diagram illustrates the voice terminal buttons, lights, and switches that an agent can use to access MERLIN II system and CMS features. For more information about some of the features shown in this illustration, see both “Selecting a Voice Terminal for Your Agents” and “Using MERLIN II System Features with CMS” in this section.
NOTE: The
