[ F4 ] Change Priority. Use this function key to assign priority to a line or to change a priority line to a nonpriority line. The priority of a line determines its position among the calls waiting to be answered by an agent. Priority lines are answered first and are indicated by a “+“ in the Priority column of the Administer Lines and Line Groups screen.
Prompt: CHANGE PRIORITY: Line ID:
Action: | Enter a line ID and press [ F8 ] (labeled “Enter Data”). | ||
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[ F5 ] Change Line ID. Use this function key to rename a line.
Prompt: | CHANGE LINE ID: Old Line ID: |
| New Line ID: |
Action: 1 In the first field, enter the line ID you want to change.
2Type a new line ID (up to 5 letters or numbers).
3Press [ F8 ] (labeled “Enter Data”).
[ F6 ] Change Group ID. Use this function key to assign or change the ID for a line group. The IDs help you identify the line groups on the status screens and reports. A line group and a split can have the same ID.
Prompt: CHANGE GROUP ID: Group Letter: _ New Group ID:
Action: 1 Enter a line group letter (A through D).
2Enter a line ID (up to 5 letters or numbers).
3Press [ F8 ] (labeled “Enter Data”).
[ F8 ] Admin Menu. Press this function key to return to the Administration
Menu screen.
Administering Lines and Line Groups
