[ F5 ] Reports. Use this function key to select the Report Menu screen. You can select reports from the Report Menu and print them out. This screen is accessible even while CMS is managing calls. For more information, see Section 7, “Generating Reports.”
[ F8 ] Exit Use this function key to stop call management. You are prompted to confirm your request. Your CMS stops answering incoming calls but continues to function until all calls already in the system are completed. This includes any call already answered by CMS, whether it is connected to the voice announcement unit, waiting in a queue, or connected to an agent. The status screens continue to be updated as long as calls are being handled.
Once all calls are completed, the historical data are written to the disk and the CMS Menu screen appears. From the CMS Menu you can choose to administer CMS, print reports, exit to
