3When you are finished changing line button numbers, press [ F8 ] (labeled “Enter Data”) to enter the data.
ASSIGNING EXCEPTIONS simultaneously” You can assign some of the exception thresholds at the same
AND EXTERNAL ALERTS time you assign external alerts to the exceptions. The prompts for Calls
SIMULTANEOUSLYWaiting, Oldest Call, Avg Speed Ans, and All Lines Busy provide two fields, separated by a “/” character, for each split or line group. For example:
OLDEST CALL: ON/OFF? |
| ( s / a ) 1 : _ / _ 2 ; _ / _ 3 ; _ / _ 4 : _ / _ 5 : _ / _ 6 : _ / _ |
To enter threshold values and assign alerts at the same time, proceed as follows :
1For the first portion of the prompt (ON/OFF?), type ON or OFF to set the threshold on or off.
(Press [ F6 ] to keep the current value).
2To activate an exception, enter a threshold value into the first field (left of slash) for each split or
NOTE: If the threshold value is too low, the exception and alert will be triggered each time a call comes in for that split or group.
3Enter a hyphen into each field where you do not want to activate an exception.
4To have that exception trigger an external alert, enter into the second field (right of slash) for each split or group an alert number (1 - 4).
NOTE: Alerts cannot be assigned if a threshold for that split or group has not been set. Also, alerts cannot be assigned if a line button has not been assigned to the alert.
5Enter a hyphen into each field where you are not assigning an external alert.
6After you have entered the desired exception thresholds and their corresponding alert numbers, press [ F8 ] (labeled “Enter Data”) to enter the data into the system.
For more information on assigning thresholds and alerts, see the specific agent, split, or line group procedures below.
