Call Management Problems
The information on the following pages identifies and suggests corrective action for problems that may occur while CMS is managing calls. Scan the pages to locate the error message or problem description that identifies your problem. Then take the recommended corrective action.
IMPORTANT: All the problems identified here bring call management to a halt. Until you correct the problem, CMS cannot manage calls. In most cases, CMS resumes managing calls as soon as the problem is corrected. Meanwhile, you have to manage incoming calls on CMS lines according to the instructions in “Managing Calls if CMS is Disabled” at the end of this section of the manual.
ERROR—CU 1 Faulty or Disconnected. CMS Cannot Manage Calls.
Status Indicator: CU 1 (flashing)
Audible Signal: A single short beep from the PC and a longer beep from the CMS card
Effect on Call Management: Until this problem is corrected, CMS cannot manage calls. See “Managing Calls if CMS is Disabled” at the end of this section of the manual.
Effect on Data Collection: When this message appears, data collection stops. Data on completed calls are saved, but data on calls in progress when the problem occurred are lost. When the problem is corrected, data collection resumes.
Possible cause | Corrective action |
There’s a loose cable | Make sure one end of the cable is plugged |
connection between the | securely into the CU 1 jack at the back of the |
CU 1 jack and the | PC and the other end is plugged securely into |
MERLIN II system | the jack assigned to CU 1 in the MERLIN II |
control unit. | system control unit. |
CU1 and CU2 are not | Connect CU1 and CU2 to the same 408 or 008 |
connected to the same | analog circuit pack at the two ports designated |
MERLIN II system | as attendant ports by the MERLIN II system |
control unit circuit pack. | administrator (most probable ports are: 14/18 |
| or 22/26). |
| (continued) |
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