Using Your PC with CMS

This section describes the format of CMS screens, entering and editing data, and accessing help screens. If you have questions about MS-DOS, the layout of your keyboard, or other information about your 6300 WGS, refer to the manuals that accompanied it.

SCREEN FORMATSThe following screen shows a typical CMS screen format:

1

 

Bon Voyage Travel

 

 

 

 

 

 

 

 

 

 

 

 

ADMIN CMSIIR2

10:51a 06/13

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

AGENT SPLITS

 

 

 

 

 

 

 

 

 

LINE GROUP OPTIONS

 

 

 

 

 

 

 

 

 

 

Agent

 

 

 

 

Split

 

 

A g e n t

 

 

 

 

 

 

 

Num

Answer

Force

Auto

 

 

 

Split

 

Pos

ID

 

 

Pos

ID

Group

Lines

Delay

Delay

ACW

 

 

 

1 PERS

16

TOM

3 CORP

37

IKE

A PUBLIC

4

 

5s

 

On

 

5s

 

 

 

 

17

CLIFF

 

 

 

39

TINA

B SPECL

3

 

5s

 

Off

 

10s

 

 

 

 

 

19 ERNIE

4 SUPPT

40

DIANA

C CHART

6

 

5s

 

Off

 

5 s

 

 

 

 

 

21 DEB

42

RON

D CORP

2

 

5s

 

On

 

5s

 

 

 

 

 

23 BOB

5

-

 

43

NANCY

 

 

 

 

 

 

 

 

 

 

 

 

 

2

 

 

 

24

SHERM

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2 CHART

25

WALT

6

-

 

 

 

 

 

 

 

 

 

 

 

 

 

CALL FLOW

 

 

 

 

 

 

 

27

BEN

 

 

 

 

 

 

 

 

 

 

 

 

Splits

 

 

 

 

Flow

All

 

 

 

 

28

SAM

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Intra

Spl

Thresh

Ring

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

29

NORM

 

 

 

 

 

 

 

 

Grp

 

Main

Sec

Flow

1

10s

Off

 

 

 

 

31

DI

 

 

 

 

 

 

 

 

A

1

3

 

On

2

 

5s

Off

 

 

 

 

32

CARLA

 

 

 

 

 

 

 

 

 

B

1

3

 

On

3

30s

Off

 

 

 

 

33

BJ

 

 

 

 

 

 

 

 

 

C

2

4

 

On

4

30s

Off

 

 

 

 

35

MAX

 

 

 

 

 

 

 

 

 

D

3

-

 

Off

5

30s

O f f

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6

3 0 s

O f f

3

 

 

 

Configuration #1 -

DAILY

 

 

 

 

You can not cancel

this prompt. Answer ‘Y’ or ‘N’

 

 

 

 

 

4

 

 

CLEAR CONFIG: Are You Sure? (Y/N):

 

 

 

 

 

 

 

 

Previous

F

Next

5

 

 

 

F Cancel

 

F

 

 

 

 

 

1

Prompt

 

5

Field

6

Field

 

 

 

 

 

 

 

 

 

 

 

 

 

FEnter

8Data

The following types of information may appear in each area of the screen. Each number below corresponds to a number to the left of the screen.

1ID line. The ID line contains:

Business name.

Status indicators concerning problems with the PC hard disk, the connections between CMS and the MERLIN II system control unit, or the connections between CMS and the voice announcement unit and/or printer. For information on resolving problems, see Section 9, “Troubleshooting.”

Current CMS mode: CMS appears when the system is first started. DAY or NIGHT indicates calls are being managed using Day Service or Night Service mode (explained later in this manual). ADMIN indicates CMS is being used for administration instead of call management. REPT appears when you use the Print Reports screen.

CMS Release number (for example, CMSIIR2)

Time and date.

2Information area. This area contains screen names, menus, or status information for a particular screen.

Using Your PC with CMS 3-9

Page 25
Image 25
AT&T 999-501-149 system manual Using Your PC with CMS, Agent Splits