
Using Your PC with CMS
This section describes the format of CMS screens, entering and editing data, and accessing help screens. If you have questions about
SCREEN FORMATSThe following screen shows a typical CMS screen format:
❍1 |
| Bon Voyage Travel |
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| ADMIN CMSIIR2 | 10:51a 06/13 | |||||||||||||||||
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| AGENT SPLITS |
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| LINE GROUP OPTIONS |
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| Agent |
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| Split |
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| A g e n t |
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| Num | Answer | Force | Auto | ||||||||
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| Split |
| Pos | ID |
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| Pos | ID | Group | Lines | Delay | Delay | ACW | ||||||||||||||||||
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| 1 PERS | 16 | TOM | 3 CORP | 37 | IKE | A PUBLIC | 4 |
| 5s |
| On |
| 5s | |||||||||||||||||
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| 17 | CLIFF |
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| 39 | TINA | B SPECL | 3 |
| 5s |
| Off |
| 10s | |||||||||||||||
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| 19 ERNIE | 4 SUPPT | 40 | DIANA | C CHART | 6 |
| 5s |
| Off |
| 5 s | |||||||||||||||||
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| 21 DEB | 42 | RON | D CORP | 2 |
| 5s |
| On |
| 5s | ||||||||||||||||||
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| 23 BOB | 5 | - |
| 43 | NANCY |
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2 |
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| 24 | SHERM |
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| 2 CHART | 25 | WALT | 6 | - |
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| CALL FLOW |
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| 27 | BEN |
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| Splits |
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| Flow | All | ||||||||||
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| 28 | SAM |
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| Intra | Spl | Thresh | Ring | ||||||||||
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| 29 | NORM |
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| Grp |
| Main | Sec | Flow | 1 | 10s | Off | ||||||||||||
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| 31 | DI |
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| A | 1 | 3 |
| On | 2 |
| 5s | Off | |||||||||||
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| 32 | CARLA |
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| B | 1 | 3 |
| On | 3 | 30s | Off | |||||||||||
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| 33 | BJ |
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| C | 2 | 4 |
| On | 4 | 30s | Off | |||||||||||
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| 35 | MAX |
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| D | 3 | - |
| Off | 5 | 30s | O f f | |||||||||||
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| 6 | 3 0 s | O f f |
❍3 |
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| Configuration #1 - | DAILY |
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| You can not cancel | this prompt. Answer ‘Y’ or ‘N’ |
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❍4 |
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| CLEAR CONFIG: Are You Sure? (Y/N): |
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| Previous | F | Next | |||||
❍5 |
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| F Cancel |
| F | |||
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| 1 | Prompt |
| 5 | Field | 6 | Field |
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FEnter
8Data
The following types of information may appear in each area of the screen. Each number below corresponds to a number to the left of the screen.
1ID line. The ID line contains:
Business name.
Status indicators concerning problems with the PC hard disk, the connections between CMS and the MERLIN II system control unit, or the connections between CMS and the voice announcement unit and/or printer. For information on resolving problems, see Section 9, “Troubleshooting.”
Current CMS mode: CMS appears when the system is first started. DAY or NIGHT indicates calls are being managed using Day Service or Night Service mode (explained later in this manual). ADMIN indicates CMS is being used for administration instead of call management. REPT appears when you use the Print Reports screen.
CMS Release number (for example, CMSIIR2)
Time and date.
2Information area. This area contains screen names, menus, or status information for a particular screen.
Using Your PC with CMS