6Handling CMS Calls. This section helps you make decisions about which size voice terminal your agents need, and which features they’ll use to handle CMS calls. It also includes information on programming and using these features.
7Generating Reports. This section describes the types of reports available from CMS, and how to select and print these reports.
8Archiving Data. The information in this section tells you how to archive historical data on floppy diskettes for storage and analysis.
9Troubleshooting. This section helps you identify system problems quickly and tells you how to correct them.
10Quick Reference Guides. The guides that make up this section provide easy access to frequently used procedures and information.
Glossary. The Glossary defines CMS terms and describes how CMS statistics are calculated.
Index. The index provides page references for screens, terms, and
procedures.
Documentation Conventions
Several special symbols and typefaces appear in this manual. For instance,
keys that appear on your keyboard are shown like this: [ F1 ] (function key
<
F1), or like this: [ ^ ] + [ > ] (press both of these keys simultaneously to print a screen).
These typefaces are used to distinguish information you type from information that appears on your PC screen:
This ita/ic typeface represents information that you type on the PC screen.
This bold typeface represents information that the system displays, such as prompts.
This italic typeface represents a MERLIN II system response.
In some instances, prompts that take up only one line on the display are represented in the text on two lines.
How to Use the CMS Documents
