Bon Voyage Travel | DAY CMSIIR2 | 3:47p 06/02 | ||
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| INITIALIZATION COMPLETE ... READY FOR INPUT |
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| F 1 0 | - Help | |
F | Config | F | System | F | Reports | |||
F | Exit | |||||||
1 | Screen | 3 | Status | 5 |
| 8 | Call Mgt | |
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NOTE: You can choose to have a particular shift configuration begin automatically during system startup, CMS performs another series of system checks. For more information on activating a configuration automatically, refer to the Select Startup function in “Building or Editing Shift Configurations” in Section 4.
When call management begins, all agents are automatically in the logged out state, To make themselves available, they have to touch the Available button on their voice terminals. This turns on the light next to the Available button and signals CMS that they are ready to receive calls.
If administered, the Auto ACW feature begins working after an agent receives his first call. Upon completion of the call, the agent is placed into ACW for the administered time and then returned to the Available state automatically.
7 Press the function key for the activity you want to perform next. For information on moving the cursor in- prompts, entering data, and editing data, see “Using Your PC with CMS” in Section 3.
The function keys active on this screen are:
[ F1 ] Config Screen. Use this function key to select the Configuration screen, which displays the current shift configuration, From this screen you can change the configuration while it is managing calls. For instance, you may want to replace an agent who is absent. For more information, see “Dynamic Reconfiguration, ” in this section.
[ F3 ] System Status. Use this function key to select the System Status screen, the “home” screen of the running CMS. It summarizes the activity in each agent split and line group. For information on interpreting this screen, see “Using the System Status Screen.”
