RESTORING DATA COLLECTION CONDITIONS
Generating Reports
The system tables and data for the date(s) you’re interested in should now be in the correct locations on the hard disk. To generate the reports you want, follow the instructions under the heading “How to Generate Reports” in Section 7.
Now that you have the historical reports, you have to restore the hard disk to its previous condition. Otherwise, CMS cannot effectively store new data when it resumes managing calls. To do this, you erase the historical data from the hard
Erasing the Historical Data from the Hard Disk
To erase the historical data from the hard disk, do the following:
1To get to the cmsrept directory, type
c d \ c m s
and then type
cd cmsrept
2To erase a data file, type
erase c:dyymmdd.cms
where yymmdd is the date of the data file to be erased.
NOTE: You can also use the “delete” command, as follows:
delete c:dyymmdd.cms
(in place of “erase”).
Restoring the Current System Tables
To restore the current system tables to their appropriate place in the cms directory, do the following:
1To get to the cmsmgmt directory, type
c d \ c m s
and then type
cd cmsmgmt
2To restore the system tables, type
copy temp systbls.cms
You should now have the historical reports you wanted, and CMS should be ready to store new data.
