
Map of Screens for CMS Administration
FIGURE 10-3 Map of Screens for CMS Administration
CMS MENU
START CALL MANAGEMENT
ADMINISTRATION
MENU
REPORTS
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| STORED SHIFT |
| AGENT | ||
| MANAGEMENT |
| DIRECTORY | ||
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ADMINISTER LINES AND LINE GROUPS
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SET |
| ADMINISTER | ||
OPTIONS |
| EXEPTIONS | ||
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CONFIGURATION
AGENT
SPLITS
LINE
GROUPS
CALL
FLOW
SERVICE
LEVEL
ABANDON THRESHOLD
ALARM
ON/OFF
DELAY MSG
LENGTH
AGENT
EXCEPTIONS
SPLIT
EXCEPTIONS
LINE GROUP EXCEPTIONS
ASSIGN
ALERTS
BUSINESS
NAME