To access another screen from the System Status screen, to change to Day or Night Service, or to exit call management, press the corresponding function key:
[ F1 ] Day/Night. Press this function key to change the system from Day Service mode to Night Service mode or vice versa. For more information, see “Selecting Day or Night Service,” later in this section.
[ F2 ] Set Options. Use this function key to select the Set Options screen to change options such as the service level and the abandoned call threshold. For more information, refer to “Setting Options” in Section 4.
[ F3 ] Select Exceptns. Use this function key to view the Exception Setting screen. That screen enables you to select different exceptions or change exception thresholds. For more information, see “Selecting Exceptions" in Section 4.
[ F4 ] Events Log. Press this function key to select the Events Log screen. This screen displays the 19 most recent exceptions and system errors. For more information, see “Using the Events Log Screen,” later in this section.
[ F5 ] Line Status. Press this function key to select the Line Status screen., This screen displays information about every line and every line group. For more information, see “Using the Line Status Screen,” later in this section.
[ F6 ] Split Status. Press this function key to view a Split Status screen for a particular split. (You are prompted for the split number.) The Split Status screens give you a detailed picture of the activity in each split. For more information, see “Using the Split Status Screen,” later in this section.
[ F7 ] Config Screen. Press this function key to select the Configuration screen. From that screen you can begin dynamic reconfiguration of your system. This involves modifying the configuration that is currently managing calls. For more information, see “Dynamic Reconfiguration,” later in this section.
[ F8 ] System Menu. Use this function key to get to the System Menu for performing dynamic reconfiguration, review system status, generate reports, and exit call management.
Once all calls are completed, the historical data are written to the disk and the CMS Menu screen appears. From the CMS Menu you can choose to administer CMS print reports, exit to
