| want to set a low abandoned call threshold, and know that the possibility of |
| mistaking an abandoned call for a “real” call, or vice versa will increase. The |
| initial value for the abandoned call threshold is 10 seconds. |
AUDIBLE ALARM | You can have your PC beep every time an exception message, a system |
| message, or an error message appears. An exception occurs when a service |
| or performance threshold you set has been exceeded. Turning on the alarm is |
| helpful since it will alert you to potential problems, should you not be looking |
| at your PC screen. Initially, the alarm is on. |
DELAY MESSAGE LENGTH You can set the delay message length so that CMS can check for errors in the
delay message unit. The message length must be properly set for your call traffic because of its effect on the number of calls CMS cart manage within a given period of time. For this reason you will want to keep the message as short as possible.
When the message starts playing to a caller, a timer is started. If the message has not ended within five seconds of the delay message length you specify on the options screen, the following warning message appears on your screen:
WARNING - Message Unit Problem. Check Message Length.
The initial value of the message length option is 10 seconds.
Pressing [ F5 ] (labeled “Set Options”) on the Administration Menu screen selects the Set Options screen shown below.
Bon Voyage Travel |
|
| ADMIN CMSIIR2 | l l : 0 8 a 0 6 / 1 3 | ||
|
|
|
|
|
|
|
|
|
| SET OPTIONS |
|
|
|
|
|
| Option | Value |
| |
F1 | Service Level | Limit | 1 0 | s e c |
| |
F2 | Abandoned vs. Incoming Call Threshold | 2 | sec |
| ||
F3 | Audible Alarm (On/Off) | Off |
|
| ||
F4 | Delay Message | Length | 1 0 | s e c |
| |
F5 | Business Name |
| Bon Voyage Travel |
| ||
|
|
|
|
|
|
|
|
|
| F 1 0 - H e l p | ||
F | Service | F | Abandon | F | Alarm | F | DelayMsg | F | Business | F | Admin |
|
1 | L e v e l | 2 | Thresh | 3 | On/Off | 4 | Length | 5 | Name | 8 | Menu |
|
Setting Options
