CUMULATIVE SPLIT REPORT BY HOUR
A typical Cumulative Split Report By Day appears below:
Bon Voyage Travel
CUMULATIVE SPLIT REPORT BY DAY
SPLIT 2: CHART
Period: 06/10/88 - 06/13/88
| Avg | Num | Num | ACD CALLS | Avg | Avg | Num | OTHER CALLS |
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| Num | Avg | Avg | % |
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| Speed | Calls | ACD | Flow | Flow | Talk | After | Xfr | Other | Talk | Num | ACD | Serv |
Day | Ans | Aband | Calls | In | Out | Time | Call | Calls | Calls | Other | Pos | Time | Levl |
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06/10 | 36s | 5 | 62 | 0 | 3 | 1:26 | 7:02 | 18 | 81 | 1:27 | 0.9 | 27% | 51% |
06/11 | 11s | 3 | 75 | 0 | 0 | 1:57 | 1:19 | 9 | 1 | 3:56 | 2.0 | 65% | 100% |
06/13 | 17s | 12 | 120 | 0 | 3 | 1:34 | 0:59 | 9 | 5 | 4:01 | 3.0 | 55% | 85% |
21.3s 20 257 0 6 1:32 3:06 36 87 2:66 1.9 27% 51%
Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR MERLIN(r) II CS
Date Printed: 06/10/88 Time Printed: 6:13p
A Cumulative Split Report Report By Hour is a summary report that can be generated for any consecutive period from 2 to 93 days. Most of the column headings are the same as for the Daily Split Report and the Cumulative Split Report by Day. However, the leftmost column head for this report is “Hour.”
The hours in a day during which CMS was active over the days specified are listed in the leftmost column. Each data line summarizes that hour’s activity overall the days specified.
For example, if you specified a Cumulative Split Report by Hour for July 2 through July 10, the hours in a day when CMS was active would be in the leftmost column, and all the activity in a given hour for July 2 through July 10 would be summarized. The 10 o’clock period would list data for all the calls from July 2 through July 10 that were completed during the 10 o’clock period.
