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Sony PCG-FRV manual Troubleshooting Your Computer Troubleshooting the LCD Screen

Models: PCG-FRV

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Troubleshooting

This section describes how to solve some basic problems you may encounter when using your computer. For more troubleshooting topics refer to the VAIO® Computer User Guide. Many problems have simple solutions, so refer to these sources before you contact Sony Computing Support (http://www.sony.com/pcsupport).

❑Troubleshooting Your Computer

❑Troubleshooting the LCD Screen

❑Troubleshooting the Mouse and Touch Pad

❑Support Options

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Sony PCG-FRV manual Troubleshooting Your Computer Troubleshooting the LCD Screen

Contents

PCG-FRV Series VAIO Computer Quick StartPage Getting Started ContentsSetting Up Expanding Your Computing PowerTroubleshooting Troubleshooting the Mouse and Touch PadIndex VAIO Recovery OptionsAs an ENERGY Notice to UsersENERGY STAR guidelines for energy efficiency Owner’s Record Safety InformationNever install modem or telephone wiring during a lightning storm End User / Product Activation RequirementsNotice to Users AVERTISSEMENTVAIO Computer Quick Start Regulatory InformationDeclaration of Conformity Notice to Users FCC PartVAIO Computer Quick Start Telephone Consumer Protection Act of United StatesTelephone Consumer Guidelines Canada RECYCLING LITHIUM ION BATTERIESLes accumulateurs aux ions de lithium sont recyclables RECYCLAGE DES ACCUMULATEURS AUX IONS DE LITHIUMNotice to Users RECYCLAGE DES ACCUMULATEU RS AUX IONS DE LITHIUMAVIS DE L’INDUSTRIE CANADA INDUSTRY CANADA NOTICEVAIO Computer Quick Start Unpacking Your Computer Applying Ergonomics Setting UpLocating Controls and Ports Main Unit AC Adapter Unpacking Your ComputerPower Cord DocumentsApplying Ergonomics Applying ErgonomicsFront Locating Controls and PortsNetwork Ethernet port BackModem jack Parallel printer portAir vent Lefti.LINK IEEE 1394 S400 port A/V OUT jackOptical drive Battery bayRight DC IN portBottom 1 Reset buttonVAIO Computer Quick Start Registering Your Computer Locating Your VAIO Computer User Guide Getting StartedTurning On Your Computer Using the Touch Pad Setting Up A Dial-Up Connection Turning Off Your ComputerTo charge the battery Turning On Your ComputerOpening the Battery Bay Inserting the Battery To connect the AC adapter Connecting the AC Adapter to the ComputerTo open and turn on the computer Turning on the Computer If you hold down the power button, the computer turns offPower indicator Power button Opening the ComputerDescription Using the Touch PadDescribing the touch pad Locating the Touch PadRegistering Your Computer Registering Your ComputerTouch Pad Action DescriptionPC Cards and Floppy Disks Locating Your VAIO Computer User GuideFeatures BatteriesVAIO User Guide Window To set up a dial-up connection Setting Up A Dial-Up ConnectionNew Connection Wizard To turn off your computer Turning Off Your ComputerVAIO Computer Quick Start Upgrading Memory Locating Preinstalled Programs Expanding Your Computing PowerUpgrading Memory Locating Preinstalled ProgramsStoring Your Computer Using Cables and Connections Caring for Your ComputerCleaning Your Computer Handling the LCD Screen Storing Your Computer Using Cables and ConnectionsHandling the LCD Screen Cleaning Your ComputerVAIO Computer Quick Start About Recovery Options About the Recovery Media Kit VAIO Recovery OptionsUsing the VAIO Recovery Wizard Create the Recovery Media Kit About Recovery OptionsAccessing the VAIO Recovery Wizard System and software recovery optionsPerform a complete hard disk drive recovery Recover software programsAbout Recovery Options Recovery Media Kit overview About the Recovery Media KitCreating the Recovery Media Kit The VAIO Recovery Wizard To create the Recovery Media KitAbout the Recovery Media Kit VAIO Recovery Wizard - Selecting Create Recovery Media Kit To order the Recovery Media Kit 9 When the text, The Recovery Media Kit is complete appears, click OKTo access the VAIO Recovery Wizard from the Recovery Media Kit Using the VAIO Recovery WizardStarting the VAIO Recovery Wizard To access the VAIO Recovery Wizard from Windows XP3 Select Windows System Restore, and click Next Using the VAIO Recovery WizardTo use Windows System Restore from the VAIO Recovery Wizard 2 Select Proceed with System Recovery, and click NextTo recover drive C VAIO Recovery Wizard - Selecting Windows System RestoreVAIO Computer Quick Start Keep the Recovery Drive Recommended VAIO Recovery Wizard - Selecting C Drive Recovery3 Select Custom Recovery for Advanced Users, and click Next 4 Select C and D Drive Recovery, and click NextVAIO Recovery Wizard - Selecting the C and D Drive Recovery option Remove the Recovery DriveTo recover software applications 4 Select Application Recovery, and click Next 3 Select Custom Recovery for Advanced Users, and click NextVAIO Recovery Wizard - Selecting Application Recovery VAIO Recovery Wizard - Selecting applications Additional Information To perform a complete hard disk drive recovery8 Select Custom Recovery for Advanced Users, and click Next 9 Select Complete Recovery, and click NextVAIO Computer Quick Start Troubleshooting Your Computer Troubleshooting the LCD Screen TroubleshootingTroubleshooting the Mouse and Touch Pad Support Options Why doesn’t my computer start? Troubleshooting Your ComputerWhy does a BIOS error appear when my computer starts? message Load default values for all SETUP items appears 7 Press the Down Arrow key to select Get Default Values. TheWhy doesn’t my computer respond or turn off? Why did the computer screen LCD go blank? Troubleshooting the LCD ScreenTroubleshooting the Mouse and Touch Pad Why won’t the power management respond?What do I do if the computer doesn’t recognize the mouse? What do I do if the pointer doesn’t move when I use the touch pad?What do I do if the pointer doesn’t move when I use the mouse? 3 Operating System Online Support Support Options1 VAIO Computer User Guide 2 Software Manuals and Online Help FilesSupport Options 6 Sony Service Center4 VAIO Support Agent 5 Sony Computing SupportVAIO Computer Quick Start help 28 IndexUSB 17 Index 2003 Sony Electronics Inc Printed in USA4-676-760-01