AT&T 999-501-149 system manual Types of Ringing, Sounds, Type of call Sound of ring, Programming

Pickup button. (For information about how to program a Call Pickup button, see “Programming a Voice Terminal” in this section.)

To pick up a call using Call Pickup, the agent must:

1Touch Intercom-Ring or Intercom-Voice.

2Lift the handset.

3Dial *9.

4Dial the special intercom number for that split.

or

1Touch a programmed Call Pickup button.

2Lift the handset.

3Dial the special intercom number for that split.

TYPES OF RINGING	You can tell what kind of call you are receiving by the sound of the ring. The
SOUNDS	following chart will remind you of the different types of calls and their
	individual ringing sounds.
	Type of call			Sound of ring
	Ringing intercom			Three rings
	Outside			One long ring
	(Calls placed on lines
	other than CMS lines. )
	Transferred			Two rings
	(All CMS calls are
	transferred calls. )
PROGRAMMING
	It may be easy for agents to confuse the ring of nearby voice terminals with
PERSONALIZED RINGING	the ringing sound of their own. Each agent, especially within an individual
	split, may want to program his or her voice terminal with a ringing pattern
	that is easier to identify. There are eight different ringing patterns available.
		NOTE: Even if you program your voice terminal with its own
		personalized ring, you can still distinguish between the different
		kinds of calls.
	To program the preferred ringing pattern for a voice terminal:
	For an analog voice terminal,
	1 Slide	the	T/P switch to	P .
	You	hear	the voice terminal’s current ring.

2Touch Speaker repeatedly until you hear a ringing pattern you like.

3Slide the T/P switch to center.

6-20Using MERLIN II System Features with CMS